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NEC NEAX2000 IVS2 General Description Manual

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NDA-24293
ISSUE 2
STOCK # 152017
®
General Description
SEPTEMBER, 2000
NEC America, Inc.

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  • Page 1 NDA-24293 ISSUE 2 STOCK # 152017 ® General Description SEPTEMBER, 2000 NEC America, Inc.
  • Page 2 NEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC America, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America, Inc.

  • Page 3: Table Of Contents

    NDA-24293 ISSUE 2 SEPTEMBER, 2000 NEAX2000 IVS General Description TABLE OF CONTENTS Page List of Figures ............List of Tables .
  • Page 4 TABLE OF CONTENTS (CONTINUED) Page Chapter 2 System Configuration ..........Module Configuration.
  • Page 5 TABLE OF CONTENTS (CONTINUED) Page Chapter 5 Feature Description ..........39 Account Code .
  • Page 6 TABLE OF CONTENTS (CONTINUED) Page Automatic Call Distribution (ACD) ..........Busy In/Busy Out - ACD.
  • Page 7 TABLE OF CONTENTS (CONTINUED) Page Centrex Compatibility............Check In / Check Out.
  • Page 8 TABLE OF CONTENTS (CONTINUED) Page Group Listening ............. . Hands-free Answerback.
  • Page 9 TABLE OF CONTENTS (CONTINUED) Page Night Connection - Flexible ..........Trunk Answer Any Station (TAS) .
  • Page 10 TABLE OF CONTENTS (CONTINUED) Page Software Line Appearance (Virtual Extensions) ........Stack Dial.
  • Page 11 TABLE OF CONTENTS (CONTINUED) Page Chapter 7 Maintenance........... Trouble Reporting and Diagnosis .

  • Page 12: List Of Figures

    LIST OF FIGURES Figure Title Page Figure 2-1 Floor Standing Installation ..........Figure 2-2 Wall-Mounting Installation .
  • Page 13 LIST OF TABLES Table Title Page term Table 3-1 Line Conditions of Each D Series III Terminal ......term Table 3-2 Line Conditions of Each D...
  • Page 14 This page is for your notes. NEAX2000 IVS General Description Page xii NDA-24293, Issue 2...

  • Page 15: Regulatory Information

    Regulatory Information Regulatory Requirements The Federal Communications Commission (FCC) has established rules that permit the PBX to be directly connected to the telephone network. A jack is provided on party lines or coin lines. The telephone company may make changes in its technical operations and procedures. If such changes affect the compatibility or use of the PBX, the telephone company must provide adequate notice of the changes.

  • Page 16: Fcc Part 68 Registration

    Note: to Features and Specifications for details. Service In the event of equipment malfunction, all repairs will be performed by NEC or an Requirements authorized distributor. It is the responsibility of users requiring service to report the need for service to NEC or to one of their authorized distributors.

  • Page 17: Location Of Fcc Compliance Labels

    TV reception requiring the operator to take whatever steps are necessary to Ringer Equivalence: 1.6B correct the interference.” NEC America, Inc. MADE IN USA FCC Requirements In order to connect this system to the private line network, provide the telephone for Private Line...
  • Page 18 Location of FCC Compliance Labels Regulatory Information FACILITY NETWORK SERVICE ORDER MFG'S PORT ID INTERFACE CODE JACKS CODE PN-24DTA 04DU9-IZN 6.0P PN-BRTA 02IS5 RJ49C 6.0Y PN-DAIA 04DU9-BN 6.0N PN-DAIA 04DU9-DN 6.0N PN-DAIA 04DU9-1KN 6.0N PN-DAIA 04DU9-1SN 6.0N PN-DAIA 04DU9-1ZN 6.0N PN-DAIA 04DU9-BN 6.0N...

  • Page 19: Direct-Inward Dialing (Did) Calls

    Regulatory Information Direct-Inward Dialing (DID) Calls Direct-Inward Dialing (DID) Calls Allowing this equipment to be operated in such a manner as to not provide for proper answer supervision is a violation of Part 68 of the FCC's rules. PROPER ANSWER SUPERVISION IS WHEN: a.) This equipment returns answer supervision to the PSTN when DID calls are: •...

  • Page 20: Regulatory Information On Single-Line Analog Telephones

    Regulatory Information Regulatory Information On Single-line Analog Telephones NEC single-line telephones comply with Part 68 of FCC Rules. On the bottom of the equipment is a label that states, among other information, the FCC registration number and ringer equivalence number (REN) for the equipment. If requested, this information should be provided to the telephone company.
  • Page 21 Regulatory Information Industry Canada CS-03 Before installing the equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company's inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord).

  • Page 22: Safety Certifications

    Safety Certifications Regulatory Information Safety Certifications This equipment has been listed by Underwriters Laboratories and found to comply with all the applicable requirements of the standard for telephone equipment U.L. 1459. This equipment complies with Canadian Standards Association's standard C 22.2 No. 225. Safety When using telephone equipment, basic safety precautions should always be followed Considerations...

  • Page 23: Safety Instructions

    Regulatory Information Safety Instructions Safety Instructions 1. Never install telephone wiring during a lightning storm. 2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. 3. Never touch un-insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
  • Page 24 Safety Instructions Regulatory Information 17. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: a.) When the power supply cord or plug is damaged or frayed. b.) If liquid has been spilled into the product. c.) If the product has been exposed to rain or water.

  • Page 25: Chapter 1 Introduction

    Chapter 1 Introduction This manual provides an overview of the NEAX2000 IVS (Integrated Voice Server stored program control digital electronic PBX. An introduction to the technical characteristics is included, along with a description of available system applications. System Overview The NEAX2000 IVS is a full-featured PBX providing a rich feature set of both Key and PBX features.

  • Page 26: Figure 3-1 D

    System Overview Chapter 1 Introduction The NEAX2000 IVS is based on a universal port concept. A total of 768 ports can be equipped, a maximum of 512 stations/analog trunks plus 256 Virtual extensions. term term term These ports support D Series III/E, Electra Elite, D Cordless, and D PSII...

  • Page 27: Feature Overview

    Chapter 1 Introduction Feature Overview Feature Overview The Primary design objective of our NEAX2000 IVS is to offer affordable communications and features designed to enhance your company’s performance. A comprehensive feature package is provided including both business and Hotel/Motel features. •...

  • Page 28: Hardware Architecture

    Hardware Architecture Chapter 1 Introduction Hardware Architecture The NEAX2000 IVS employs the latest advancements in Large Scale Integration (LSI) circuits and component manufacturing techniques to create a highly reliable and serviceable communications system. The NEAX2000 IVS architecture consists of three major functional components: Distributed Controller, Digital Switching Network, and Port Interface.

  • Page 29: Cabling

    Chapter 1 Introduction Software Architecture Cabling As more and more computers and communications devices use twisted-pair technology, the use of today’s cabling systems continues to rise. This is of special concern when the customers’ needs require that the cabling system be expanded where facilities are close to their capacity.

  • Page 30: Feature Packages

    Software Architecture Chapter 1 Introduction Feature Packages The NEAX2000 IVS introduces a new software and hardware approach, which is designed with modularity in mind. This approach allows customers a greater degree of cost control for new installations and for upgrades. Feature Package The NEAX2000 IVS basic operation requires Basic Business/HM Software.

  • Page 31: Software Licensing

    Chapter 1 Introduction Advantages Software Each system is accompanied by an NEC Customer Software License Agreement. This Licensing agreement grants the customer a non-exclusive license to use the software (including any related documentation and any upgrades and enhancements to the system software) for the useful life of the system solely to operate and maintain the system purchased under the agreement.
  • Page 32 4. Energy Saving and Space Savings - Through employment of state-of-the-art technology in the system circuitry design, NEC has been able to reduce power consumption. As a result, the current consumption of the system has been reduced to 50% of that of any conventional electronic PBX systems.
  • Page 33 Chapter 1 Introduction Advantages The LED's provide continuous information relative to the status of calls in progress. The display provides station and trunk identification, class of service and the number of calls waiting. The LCD changes with different call states and instructs the user which Multifunction keys are available for each state.

  • Page 34: Hardware Design

    Advantages Chapter 1 Introduction 14. Cost Controls - With telecommunications costs growing, it is becoming increasingly important to control them. The NEAX2000 IVS makes it possible for you to get a firm grasp on telecommunications costs. Through the use of such features as least cost routing, class of service and detail call recording, cost reduction and control are possible.

  • Page 35: Chapter 2 System Configuration

    Chapter 2 System Configuration The NEAX2000 IVS consists of 1 to 8 Port Interface Modules (PIMs), each PIM will support up to 64 interface ports to give a maximum capacity of 512 ports per system. The PIMs are all the same with a universal back plane, which accommodates station ports, trunk ports, I/O processors, and power supply boards.

  • Page 36: Module Configuration

    Module Configuration Chapter 2 System Configuration Module Configuration PIM (3) PIM (2) PIM (2) PIM (1) PIM (1) PIM (1) PIM (0) PIM (0) PIM (0) PIM (0) BASE BASE BASE BASE 1 PIM (64 ports) 2 PIM (128 ports) 3 PIM (192 ports) 4 PIM (256 ports) PIM (3)

  • Page 37: Installation Methods

    Chapter 2 System Configuration Installation Methods Installation Methods The NEAX2000 IVS provides three installation methods as follows: • Floor Standing Installation • Wall Mounting Installation • 19-inch Rack Mounting Installation Figure 2-1 Floor Standing Installation NEAX2000 IVS General Description Page 13 NDA-24293, Issue 2...

  • Page 38: Figure 2-2 Wall-Mounting Installation

    Installation Methods Chapter 2 System Configuration Figure 2-2 Wall-Mounting Installation Figure 2-3 Rack Mounting Installation NEAX2000 IVS General Description Page 14 NDA-24293, Issue 2...

  • Page 39: Technical Terms

    Chapter 2 System Configuration Technical Terms Technical Terms SYMBOL DESCRIPTION SYMBOL DESCRIPTION Amplifier Trunk Card External Key AP00 SMDR/Hotel Application Card Line Circuit Card (for Single Line Telephone) AP01 OAI Interface Card LD Trunk Card Analog Universal Circuit Card V.35 DTE Interface Card (Long Line Circuit, DID Trunk) term External Music Source for D...

  • Page 40: Trunking Diagram

    Trunking Diagram Chapter 2 System Configuration Trunking Diagram This figure shows a typical trunking diagram of the NEAX2000 IVS system. NEAX2000 IVS General Description Page 16 NDA-24293, Issue 2...

  • Page 41: Layout Of Pim (Sn1480 Pimf)

    Chapter 2 System Configuration Layout of PIM (SN1480 PIMF) Layout of PIM (SN1480 PIMF) The NEAX2000 IVS consists of Port Interface Modules (PIMs) which contain lines, trunks, interfaces, switching circuitry, control processors and power equipment. The following diagrams show the physical layout of elements within the PIM. LT00-LT11: Line/Trunk card VM: PZ-VM00-M mounting slot mounting slots...

  • Page 42: Control Card Mounting Conditions

    Control Card Mounting Conditions Chapter 2 System Configuration Control Card Mounting Conditions 1. PN-CP14 (MP) Mount the PN-CP14 card in the MP slot (Slot 12) of PIM0. 2. PN-CP15 (FP) When the system is configured with three PIMs or more, mount one PN-CP15 card in the FP slot, PIM 0: Slot 11 and PIM 2, 4, 6: Slot 12.

  • Page 43: Chapter 3 Terminals

    Chapter 3 Terminals term term The NEAX2000 IVS can accommodate both D Series III and D Series E term terminals to provide a variety of desktop solutions. In addition to the D Series III/E terminals, the SN716 DESKCON is used for the Attendant Answering Position. term Series III term...

  • Page 44: Dedicated Feature Keys

    term Series III Chapter 3 Terminals • 40-Character Display term For better call handling, the D Series III terminals with 16 line keys feature an easy-to-read, 20-character, 2-line LCD screen. The LCD screen provides informa- tion on calling number with name, call back message, return schedule messages, dialed digit information, service feature indications, called station status, and elapsed call time.

  • Page 45: D Term Series Iii Terminals

    term Chapter 3 Terminals Series III • Data Adapter term For the data user, D III terminals can be used to transmit digital information at speeds up to 19.2 kbps (asynchronous or synchronous) by adding the Data Adapter. • Long Line Adapter The Long Line Adapter provides a cable length (max.

  • Page 46: Figure 3-2 D Term 8 (Etj-8-1) - 8 Button Digital Instrument Without Lcd Display

    term Series III Chapter 3 Terminals • 8 dedicated function keys • hands-free operation • call/message indicator • tilt leg term Figure 3-2 D 8 (ETJ-8-1) - 8 Button Digital Instrument without LCD Display • 8 dedicated function keys • 8 line/feature access keys •...
  • Page 47 term Chapter 3 Terminals Series III • 8 dedicated function keys • 16 line/feature access keys • 40 character, 2 lines LCD display • 20 additional programmable feature keys • hands-free operation • call/message indicator • tilt leg term Figure 3-5 D 16DD (ETJ-16DD-I) •...

  • Page 48: Figure 3-8 D Term Series Iiih (Etj-1Hm) - Single Line Analog Telephone

    term Series III Chapter 3 Terminals • 2 dedicated function keys • 8 additional programmable feature keys • call/message indicator term Figure 3-8 D Series IIIH (ETJ-1HM) - Single Line Analog Telephone with 8 Speed Dial Keys • 48/60 Direct Station Selector/Busy Lamp Field term •...

  • Page 49: Line Conditions Of Each D Term Series Iii Terminal

    term Chapter 3 Terminals Series III Line Conditions of The cable length between the DLC card and terminal varies depending on the type of term term Each D terminal. This table shows the line conditions of each D and DSS/BLF Console. Series III Terminal term Table 3-1...

  • Page 50: D Term Series E

    term Series E Chapter 3 Terminals term Series E term The D Series E line of telephone terminals is strategically designed to provide ergonomically form and user-friendly functions. With advanced digital circuitry, the term Series E terminals consist of six distinct models to meet users' diverse telephone term terminal needs.

  • Page 51: D Term Series E Terminals

    term Chapter 3 Terminals Series E term term Series E The following illustrations shows the D Series E family of terminals. Terminals This digital Multiline Terminal is equipped with 8 programmable line keys (each with a two-color LED), built-in speakerphone, ADA compatibility, and a large LED to indicate incoming calls and messages.

  • Page 52: Figure 3-13 Dtp-16D-1

    term Series E Chapter 3 Terminals This digital Multiline Terminal is equipped with 16 programmable line keys (each with a two-color LED), a built-in speakerphone, ADA compatibility, and a large LED to indicate incoming calls and messages. This terminal is also equipped with a 24-character, 3-line, adjustable Liquid Crystal Display (LCD).

  • Page 53: Figure 3-15 Dtp-2Dt-1 (Wh) Tel

    term Chapter 3 Terminals Series E This digital terminal has 2 Flexible line/Feature Access keys, 8 dedicated Function Keys, Handsfree Speakerphone Operation (Half Duplex), Large Call/Message indicator and optional Wall Mount Unit (730112). This terminal has no built-in LLA. This terminal comes in White (WH) only. Figure 3-15 DTP-2DT-1 (WH) TEL This Console is equipped with 60 programmable line keys (each with a two-color LED).

  • Page 54: Line Conditions Of Each D Term Series E Terminal

    term Series E Chapter 3 Terminals Line Conditions of The cable length between the DLC card and terminal varies depending on the type of term term Each D terminal. This table shows the line conditions of each D and DSS/BLF Console. Series E Terminal term Table 3-2...

  • Page 55: Sn716 Deskcon

    Chapter 3 Terminals SN716 DESKCON SN716 DESKCON The SN716 Desk Console has an ergonomic design and provides full access to all PBX Console features. It connects to the NEAX2000 IVS using the same circuit term cards as the D Series E and Series III terminals. The SN716 Desk Console has ATT Interface (ATI) to connect to the PBX.

  • Page 56: Sn716 Deskcon Features

    SN716 DESKCON Chapter 3 Terminals SN716 DESKCON • Character LCD (4x40 characters) Features • LCD designation strips • Software-controlled LCD loop key • Full access to PBX features • Headset connectivity • Recorder connectivity Line Conditions of The cable length between the DLC card and terminal varies depending on the type of the SN716 terminal.

  • Page 57: Chapter 4 Equipment Description

    Chapter 4 Equipment Description Modules EQUIPMENT NAME FUNCTIONAL NAME FUNCTION IVS VS PIMF (UA) Port Interface Module (PIM) ICS VS BASE (UA) BASE/TOP ASSEM Base/Top Cover Assembly ICS VS BATT (UA) Battery Module for housing PIM BATTM or CS (ZT) backup batteries Installation Hardware EQUIPMENT NAME FUNCTION...

  • Page 58: Analog C.o. Trunk

    Analog C.O. Trunk Chapter 4 Equipment Description Analog C.O. Trunk EQUIPMENT FUNCTIONAL FUNCTION NAME NAME PN-4COTB 4-line Central Office Trunk Card (Ground Start Trunk) PN-4COTG 4-line Central Office Trunk Card (Loop Start trunk) PN-8COTS 8-line Central Office Trunk Card (Ground Start Trunk) PN-8COTQ 8-line Central Office Trunk Card (Loop Start...

  • Page 59: Digital Station

    Chapter 4 Equipment Description Digital Station Digital Station EQUIPMENT FUNCTIONAL FUNCTION NAME NAME PN-2DLCB/ 2-line Digital Long Line Circuit Card for term PN-2DLCN Series E/III, Elite, Electra Pro, DSS Console, DESKCON PN-4DLCM 4-line Digital Line Circuit Card for term Series E/III, Elite, Electra Pro, DSS Console, DESKCON PN-4DLCQ 4-line Digital Line Circuit Card for...

  • Page 60: Isdn/Eccis

    ISDN/ECCIS Chapter 4 Equipment Description ISDN/ECCIS EQUIPMENT FUNCTIONAL FUNCTION NAME NAME PN-BRTA 1-line Basic Rate (2B+D) Interface Trunk card PN-2BRTC 2-line Basic Rate (2B+D) Interface Trunk card PN-2ILCA 2-line BRI Station card PN-SC03 BRI (station), one 8ICH needed for every four 8ICH 2ILCA cards PN-24DTA-C...

  • Page 61: Miscellaneous Trunk

    Chapter 4 Equipment Description Miscellaneous Trunk Miscellaneous Trunk EQUIPMENT FUNCTIONAL FUNCTION NAME NAME PN-DK00 8-circuit External Relay Control/External Key Scan Card PN-CFTA 6/10 Party Conference Trunk Card PN-CFTB 6 Party Conference Trunk Card PN-2DATA 2-line Digital Announcement Trunk Card PN-4DATC 4-line Digital Announcement Trunk Card PZ-8PFTB 8-line Power Failure Transfer Card...

  • Page 62: Wireless

    Wireless Chapter 4 Equipment Description Wireless EQUIPMENT FUNCTIONAL FUNCTION NAME NAME PN-2CSIA 2-line Zone Transceiver Interface Card PN-SC03-A CS (ZT) Handler Card PN-AP00-A Data Base Module Card for WCS Roaming function One card per WCS system. SPN-SC01 DCH-Q Q931 Protocol Handler for Wireless Roaming Remote PIM EQUIPMENT FUNCTIONAL...
  • Page 63 Chapter 5 Feature Description Account Code This feature, when used with Station Message Detail Recording (SMDR), allows station users and Attendants to enter a cost accounting or client billing code (up to 16 digits) into the system. Add-On Module This feature allows the Add-On Module to be combined with a Multiline Terminal when there are insufficient line or trunk keys provided at the Multiline Terminal.
  • Page 64 Announcement Service Chapter 5 Feature Description Announcement Service This feature allows station users to record messages on Digital Announcement Trunk (DAT) cards. When a station user dials the feature access code for this feature, the user receives the corresponding message from the system. Answer Key An Answer Key is provided on all Multiline Terminals.
  • Page 65 Chapter 5 Feature Description Attendant Console Attendant This feature provides a display of the station number and station name on the Called/Calling Attendant Console during an Attendant-to-station connection. During an Attendant-to-trunk connection, the same display shows the trunk route designation Number and a trunk identification code (4 digits).
  • Page 66 Attendant Console Chapter 5 Feature Description Call Processing This feature provides visual indications of all calls being processed or awaiting Indication processing at the Attendant Console. Call Queuing This feature provides the Attendant the ability to handle a series of exchange network calls in the order of their arrival, (first in, first out) thereby eliminating unnecessary delays.
  • Page 67 Chapter 5 Feature Description Attendant Delay Announcement Pushbutton This feature permits an operator to place all calls over Dual-Tone, Multi-Frequency Calling - Attendant (DTMF) lines from the pushbutton keypad on the Attendant Console. Only Serial Call This feature is activated by the Attendant when an incoming calling party wishes to speak with more than one internal party.
  • Page 68 Authorization Code Chapter 5 Feature Description Authorization Code An Authorization Code is a numerical code which will temporarily change a station’s Class of Service to a Class of Service assigned to that Authorization Code. This new Class of Service allows access to trunks, dialing patterns, and/or features that would otherwise be restricted.
  • Page 69 Chapter 5 Feature Description Automatic Call Distribution with Management Information System (MIS) Queue Size On incoming DID/Tie line calls, the system can be assigned a threshold which limits Control - ACD the number of calls in queue. When the queue size threshold is exceeded, incoming callers are connected to busy tone.
  • Page 70 Background Music Chapter 5 Feature Description Background Music Background Music can be provided on a dial-up basis over Multiline Terminal speakers. Incoming voice announcements, ringing and recalls override Background Music. Up to 10 music programs can be offered. Boss / Secretary Calling A secretary with a Multiline Terminal can use an appearance of the boss' extension to screen calls for that extension, and announce and/or transfer calls to that extension.
  • Page 71 Chapter 5 Feature Description Call Forwarding Attendant Call All of the various types of Call Forwarding can be set up or canceled from both Forwarding Set-up Attendant Consoles. and Cancel Call Forwarding - This feature allows all calls directed to a particular extension to be rerouted to an All Calls alternate destination, regardless of the busy or idle status of the extension.
  • Page 72 Call Park Chapter 5 Feature Description Split Call This feature allows internal and external calls, to extensions that do not answer, to be Forwarding - No rerouted to separate destinations individually. Answer Call Forwarding - This feature allows the call forward destination station to call the station which set call Override forward.

  • Page 73: Centrex Compatibility

    Chapter 5 Feature Description Call Redirect Call Redirect Without answering incoming calls or held calls that terminate to the line keys of a Multiline Terminal, the calls can be transferred to a pre-programmed station or Voice Mail System. Two transferring destination number can be designated per tenant, in system data programming.

  • Page 74: Check In / Check Out

    Check In / Check Out Chapter 5 Feature Description Check In / Check Out When this feature is activated, the following operations occur: • Check In • Room Cutoff is cleared. • Check Out • Room Status printout is supplied. •...

  • Page 75: Consultation Hold

    Chapter 5 Feature Description Consultation Hold Consultation Hold This feature permits a station user to hold any incoming or outgoing CO call, tie line call, or any intra-office call while originating a call to another station user within the system. Customer Administration Terminal (CAT) In addition to the Maintenance Administration Terminal (MAT), programming of the NEAX2000 IVS...

  • Page 76: Direct Data Entry

    Direct Data Entry Chapter 5 Feature Description Direct Data Entry This feature allows a maid or other hotel personnel to enter numeric data to the Property Management System (PMS), using the guest room station for entry through dial operation. The same numerical data can be output to a Hotel/Motel Printer by system data programming.

  • Page 77: Direct Station Selection/Busy Lamp Field (Dss/Blf) Console

    Chapter 5 Feature Description Direct Station Selection/Busy Lamp Field (DSS/BLF) Console Direct Station Selection/Busy Lamp Field (DSS/BLF) Console This feature allows an EDW-48-2A unit associated with a Multiline Terminal to be used as a Direct Station Selection/Busy Lamp Field (DSS/BLF) Console. When the buttons on the EDW-48-2A unit are programmed for Direct Station Selection (DSS) buttons, up to 60 stations can be directly accessed in addition to those already appearing on the Multiline Terminal.

  • Page 78: Distinctive Ringing

    Distinctive Ringing Chapter 5 Feature Description Distinctive Ringing This feature provides Distinctive Ringing patterns to the station so that the station user can distinguish between internal and external incoming calls. This feature also enables the LED associated with the line key of the Multiline Terminal to flash in two colors according to the kind of incoming call.

  • Page 79: Executive Override

    Chapter 5 Feature Description Executive Override Executive Override This feature allows selected users to override a busy condition on a called station. A warning tone is transmitted to both stations in the busy call before the busy condition is overridden, and a three-party Conference is then established. External Paging with Meet-Me This feature allows a station user or attendant dial-access to local voice paging equipment and connects both parties automatically after the paged party has answered...

  • Page 80: Forced Account Code

    Forced Account Code Chapter 5 Feature Description Forced Account Code This feature forces the user to enter an Account Code (up to 8 or 10 digits) for all outgoing calls. The Account Code must be dialed before dialing the outgoing number. Calls are processed only when the dialed Account Codes are valid.

  • Page 81: Dual Hold

    Chapter 5 Feature Description Hotel/Motel Attendant Console Dual Hold This feature permits a station user who is placed on Hold by another station to place that station on Hold also. Exclusive Hold This feature allows a Multiline Terminal user to place a call on Hold and to exclude all other station users from retrieving the held call.

  • Page 82: Intercom

    Intercom Chapter 5 Feature Description Intercom Three types of Intercoms are available: Manual Intercom, Automatic Intercom, and Dial Intercom. Each type of Intercom provides access to a small group of Multiline Terminals with simplified calling methods. Manual Intercom The Manual Intercom groups have up to six Multiline Terminals sharing a common signal path.

  • Page 83: Least Cost Routing - 3/6 Digit

    Chapter 5 Feature Description Least Cost Routing - 3/6 Digit Least Cost Routing - 3/6 Digit This service feature allows the NEAX2000 IVS to be programmed to route outgoing calls over the most economical facility (WATS, FX, DDD). Based on the individual area code and office code dialed (6-digit analysis), the system examines the programmed tables and uses the trunk in the order specified.

  • Page 84: Message Reminder

    Message Reminder Chapter 5 Feature Description Message Reminder This feature allows a user or Attendant to turn on the message waiting (MW) lamp of a Single Line Telephone, or the Message Reminder (MSG) LED of a Multiline Terminal (if assigned). Message Waiting This feature allows the Attendant Console, Hotel/Motel (H/M) Front Desk Instrument, administrative station, or Property Management System (PMS) terminal to light a...

  • Page 85: Wide Area Telephone Service (Wats) Access

    Chapter 5 Feature Description Multiline Terminal Attendant Position Wide Area This feature allows any station user direct dial access to outgoing WATS lines. Telephone Service (WATS) Access Multiline Terminal Attendant Position A Multiline Terminal with LCD can be programmed to function similar to an Attendant position.

  • Page 86: Day / Night Mode Change By Station Dialing

    Off-hook Alarm Chapter 5 Feature Description Day / Night Mode This feature allows selected stations to activate a change from day mode to night Change by Station mode by dialing a special code. Dialing Night Connection - This feature allows incoming calls normally terminated to the Attendant to reroute to a Fixed predetermined station when the system is placed in Night Service.
  • Page 87 Chapter 5 Feature Description Periodic Time Indication Tone Periodic Time Indication Tone This feature provides a periodic tone to the station user who has made an outgoing call. This feature can be allowed or denied for each station. Pooled Line Access A line key can be assigned to access Pooled Lines.
  • Page 88 Property Management System Interface Chapter 5 Feature Description Property Management System Interface The NEAX2000 IVS provides a data interface to a locally provided Property Management System (PMS). This enables communication between the NEAX2000 and the PMS in order to provide computer control of Hotel/ Motel features. Proprietary Multiline Terminal There are two Multiline Terminals available which can be used with the NEAX2000 •...
  • Page 89 Chapter 5 Feature Description Proprietary Multiline Terminal Mute Key This feature allows the distant extension user, of a station user that presses a mute key during conversation, not to hear the station user's voice though the station user can hear the distant extension user's voice. By pressing the mute key again, the mute status returns to original conversation.
  • Page 90 Q-SIG Circuit Switched Basic Call - ETSI Version Chapter 5 Feature Description Q-SIG Circuit Switched Basic Call - ETSI Version This feature provides a tie-line connection between NEAX2000 IVS and the other Q-SIG PBX using the ISDN protocol in conformity with ETS 300 172 standardized by ETSI (European Telecommunications Standards Institute).

  • Page 91: Software Line Appearance (Virtual Extensions)

    Chapter 5 Feature Description Room Status Room Status This feature provides the Hotel/Motel (H/M) Front Desk Instrument with a visual display of the guest's room status. A supplementary print out (individual and summary) can be provided. Route Advance This feature automatically routes outgoing calls over alternate facilities when the first choice trunk group is busy.

  • Page 92: Stack Dial

    Stack Dial Chapter 5 Feature Description Stack Dial This feature enables a Multiline Terminal or an Attendant Console to remember the numbers dialed in the preceding five calls, including the last number dialed. The stack dial numbers are sequentially displayed on the LCD display, thus allowing the station user to make an outgoing call by selecting the desired dialed number from the display.

  • Page 93: Step Call

    Chapter 5 Feature Description Step Call Step Call This feature allows the Attendant or station user, after calling a busy station, to call an idle station by simply dialing an additional digit. This feature will operate only if the number of the idle station is identical to that of the busy station in all respects, except the last digit.

  • Page 94: Tie Line Tandem Switching

    Tie Line Tandem Switching Chapter 5 Feature Description Tie Line Tandem Switching This feature allows trunk-to-trunk connections through the NEAX2000 IVS without the need for any Attendant assistance or control. The major use of this feature is in association with a dial tandem tie line network to allow tie line connections and incoming tie line calls automatic access to, and completion of, local Central Office calls.

  • Page 95: Uniform Call Distribution (Ucd)

    Chapter 5 Feature Description Uniform Call Distribution (UCD) Uniform Call Distribution (UCD) The Uniform Call Distribution (UCD) feature permits incoming calls to terminate to a prearranged group of stations. Calls are distributed in the order of arrival to idle terminals within the group, based on which terminal has been idle the longest period of time.

  • Page 96: Uniform Numbering Plan (Unp) -Voice And Data

    Uniform Numbering Plan (UNP) -Voice and Data Chapter 5 Feature Description Uniform Numbering Plan (UNP) -Voice and Data In the numbering plan for a network to be configured through the use of Tie Lines, a Uniform Numbering Plan (UNP) is employed. When UNP is employed, a station user from any PBX within the network can call a desired party by using a uniform dialing method based on the UNP.

  • Page 97: Voice Mail Transfer

    Chapter 5 Feature Description Voice Mail Transfer Voice Mail Transfer This feature has two functions that provide streamlined transfer access to voice mail. 1. One touch access to VMS: When an Attendant transfers an external call to a sta- tion, and if the station is busy or unanswered, the Attendant can transfer the call to a VMS by dialing “9”...
  • Page 98 NEAX2000 IVS General Description Page 74 NDA-24293, Issue 2...

  • Page 99: Chapter 6 Installation Procedure

    Chapter 6 Installation Procedure Installation Steps The installation of the NEAX2000 IVS is performed according to the following steps. Unpacking Installation of PIM Cabling Mounting Cards System Data Entry Operation Test In Service NEAX2000 IVS General Description Page 75 NDA-24293, Issue 2...

  • Page 100: Items To Be Provided At Site

    Items to be Provided at Site Chapter 6 Installation Procedure Cabling inside the unit, between the switching equipment and the MDF, can all be done by plug-and-jack connections, while printed circuit cards can easily be plugged into the edge connectors. On all installations, a special provision for plug-and-jack connections completely eliminates possible errors in wiring.

  • Page 101: Chapter 7 Maintenance

    Chapter 7 Maintenance Trouble Reporting and Diagnosis The urgency of a fault is indicated by the MJ/MN lamp provided on the Power Card and optional external alarm indicator. Details of the alarm indications are shown in Table 7-1. Faulty plug-in cards are quickly replaced with a spare providing minimum disruption of service and no loss of system memory.

  • Page 102: System Administration

    System Administration Chapter 7 Maintenance System Administration System data, which varies from installation to installation and which is subject to term continual change during service, is readily entered or changed from the D or MAT (Maintenance Administration Terminal). The system data can be downloaded to, or uploaded from, a floppy disk in the MAT computer.

  • Page 103: Chapter 8 System Performance

    Chapter 8 System Performance Operating Conditions Ambient Temperature: 32°F ~ 104°F (0°C ~ 40°C) Relative Humidity: 90% max (non-condensing) Transmission Characteristics a.) Cross Talk Attenuation: More than 70 dB at 1000 Hz b.) Idle Circuit Noise: Less than -65 dBm c.) Insertion Loss (relative to 1KHz-10 dBm): •...

  • Page 104: Rotary Dial Pulse And Dtmf Signaling

    Rotary Dial Pulse and DTMF Signaling Chapter 8 System Performance Rotary Dial Pulse and DTMF Signaling 1. Receiving Conditions: Dial Speed: 9 ~ 11 pps Break Ratio: 55 ~ 77% (10 pps) Minimum Interdigital Pause: 192 ms Switch Hook Flash: Detection: 310 ~ 1610 ms 2.

  • Page 105: Audible Tones And Ringing Signal

    Chapter 8 System Performance Audible Tones and Ringing Signal Audible Tones and Ringing Signal Audible Tones Table 8-1 Specifications of Audible Tone TONE FREQUENCY INTERRUPTION Dial Tone (DT) 350 Hz mixed with 440 Hz Continuous Special Dial Tone (SDT) 350 Hz mixed with 440 Hz 0.125 sec.

  • Page 106: Bhca (Busy Hour Call Attempts)

    BHCA (Busy Hour Call Attempts) Chapter 8 System Performance BHCA (Busy Hour Call Attempts) The BHCA of the NEAX2000 IVS is shown below. WITHOUT FP ONE FP TWO FP THREE FP FOUR FP MAIN PROCESSOR (1 PIM) (1~2 PIM) (3~4 PIM) (5~6 PIM) (7~8 PIM) Business or...

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