NEC NEAX 2000 Programming Manual page 881

GENERAL DESCRIPTION
This service feature enables an Attendant to handle a series of exchange network calls in the order of
their arrival, thereby eliminating unnecessary delays.
STATION APPLICATION
All stations
OPERATING PROCEDURE
Depress ANSWER key on Attendant Console to receive calls in order of queue.
SERVICE CONDITIONS
1. Incoming calls arriving at the console will show "CW" on the LCD.
2. When an incoming call lights an INCOMING CALL IDENTIFICATION (LDN, ATND, RCL, etc.)
lamp, the Attendant may answer it out of the QUEUING sequence by depressing the indicated key.
3. Automatic Call Distribution is not used in multi-console operation. All incoming call indications
appear at each console so that the call can be answered by any console. See MULTIPLE CONSOLE
OPERATION and INCOMING CALL IDENTIFICATION.
4. If an incoming call has been answered simultaneously by more than one Attendant, only the Attendant
that operated the answer key first will be connected to the call. The other Attendant's answer key is
non-effective when depressed.
5. If a power failure occurs, only the calls in queue which have POWER FAILURE TRANSFER feature
associated with their trunk will be connected to power failure stations.
6. Night Connections: If the system is changed from Day to Night mode, calls waiting in the queue will
remain in the same queue and will be answered by Attendant Console.
CALL QUEUING
ND-91285-001(E)
DECEMBER, 1999
(1/1)
Page 99
Revision 1.0