Canon imageRUNNER ADVANCE C5500 Series Service Manual page 658

04-0004 -
A. Operation / B. Cause /
C. Remedy
04-0007 -
A. Operation / B. Cause /
C. Remedy
04-0010 -
A. Operation / B. Cause /
C. Remedy
Cassette 4 Lifter error
Cause: Error in the Lifter Motor or Lifter Sensor
Detection condition/timing: When failure of the Cassette Lifter was detected
When rising of the lifter was not completed (the Paper Surface Sensor was not turned ON) within
the specified period of time after the start of rising
Movement/symptom: While failure has occurred (an alarm has occurred), the target paper source
cannot be used because it is in no paper state.
Measures:
While the Cassette 4 is removed, turn ON the power and then insert the Cassette 4, and check
the operation sound of the motor.
When there is operation sound of the motor, check if the Middle Plate has been lifted up.
- When the Middle Plate has been lifted up:
1. Check that the Cassette 4 Lifter Sensor is properly installed.
2. Check the harness/connector between the DC Controller and the Cassette 4 Lifter Sensor.
3. Check the Cassette 4 Lifter Sensor.
4. Replace the DC Controller PCB.
- When the Middle Plate has not been lifted up:
1. Check the gear on the host machine side (missing teeth, swing).
2. Check the Cassette 4 Lifter Motor.
3. Replace the DC Controller PCB.
- When there is no operation sound of the motor, check the followings:
1. Check the harness/connector between the DC Controller and the Cassette 4 Lifter Motor.
2. Check conduction of the fuse in the DC Controller.
3. Check the gear on the host machine side (missing teeth, swing).
4. Check the Cassette 4 Lifter Motor.
5. Replace the DC Controller.
Multi-purpose Tray Pickup Lifter error
Cause: Error in the Pickup Motor or HP Sensor
Detection condition/timing: When failure of the Multi-purpose Tray Pickup Roller lifting mechanism
was detected
When lifting of the Multi-purpose Tray Pickup Roller was not completed within the specified period
of time after the start of lifting
Movement/symptom: While failure has occurred (an alarm has occurred), the target paper source
cannot be used because it is in no paper state.
Measures:
Operate the Multi-purpose Pickup Motor in the direction opposite to the direction of the Multi-
purpose Tray feed direction, and check the operation sound of the motor.
When there is operation sound of the motor, check the lifting operation of the Pickup Roller.
- When the Pickup Roller moves up and down:
1. Check that the HP Sensor is properly installed.
2. Check the Sensor Shield Plate.
3. Check the harness/connector between the DC Controller and the HP Sensor.
4. Check the HP Sensor.
5. Replace the DC Controller.
- When the Pickup Roller does not move up and down:
1. Check the gear on the host machine side and the gear on the Right Door side (missing teeth,
rotation, swing, etc.).
2. Check the Multi-purpose Pickup Motor.
3. Check the DC Controller.
- When there is no operation sound of the motor:
1. Check the harness/connector between the DC Controller and the Multi-purpose Pickup Motor.
2. Check conduction of the fuse in the DC Controller.
3. Check the gear on the host machine side (missing teeth, swing).
4. Check the Multi-purpose Pickup Motor.
5. Replace the DC controller.
Notification of jam left untouched
Jam is left untouched
* Not displayed on service mode history due to the alarm being generated by UGW
644
7. Error/Jam/Alarm