Canon imageRUNNER ADVANCE C5500 Series Service Manual page 476

No Operation
.
4 Operation with Counter key + numeric key
(with USB)
5 Operation in service mode
CAUTION:
In order to collect all logs for reliable log analysis, execute "Operation with Counter key + numeric key (without USB) (Method
2)" and then execute "Operation in download mode (Method 1)".
● Saving to a USB device using download mode (Method 1)
Start the machine in download mode and transfer the debug logs to a USB device.
With this collection method, debug logs are not saved to the hard disk.
For details on the procedure, refer to
● Saving to a USB device using Counter key + numeric key (Methods 2 and 4)
Hold down the Counter key for approx. 10 seconds, and then press numeric keys 1, 2, and 3 in that order to save the current
logs to the machine's storage area, and save the logs in the machine's storage area to the USB device.
If a USB device has not been connected to the machine in advance, logs are only saved to the storage area of the machine.
For details on the procedure, refer to .
● Saving to a PC using SST (Method 3)
Start the machine in download mode and transfer the debug logs to a computer connected to the network using SST.
For details on the procedure, refer to.
● Saving to a USB device using service mode (Method 5)
Execute the following service mode to save the debug logs to a USB flash drive recognized by the machine.
• (Level2) COPIER > Function > DBG-LOG > LOG2USB
For details on the procedure, refer
■ Log Description
Since log files are output in the binary format (with the .bin extension), their content cannot be checked as it is.
You can check the description of the logs to be included in .bin file with "LOGLIST.TXT" that is saved simultaneously with the .bin
file into the USB memory device.
The following are samples of LOGLIST.TXT:
20101216_14-12-ENS00059-V2022_UserErr00-ServiceCall
<- A log file automatically saved at 14:12 on Dec. 16 by a service call
20101216_14-48-ENS00059-V2022_Fatal00-exception
<- A log file automatically saved at 14:48 on Dec. 16 by Exception processing
20101216_14-51-ENS00059-V2022_Debuglog@Cnt123
<- A log file saved at the moment of holding down the counter + 1.2.3
*1. Logs need to be saved to the machine HDD in advance by "Operation with Counter key + numeric key (without USB) (Method 2)".
Storage destination
USB flash drive
USB flash drive
"Saving to a USB device using download mode (Method 1)" on page
to"Saving to a USB Flash Drive Using Service Mode (Method 5)" on page
462
Collected logs
Manual logs Automatic
logs
*1
6. Troubleshooting
Continuous
logs
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