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Summary of Contents for Canon imageRUNNER 3245 Series

  • Page 2 imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
  • Page 4: Table Of Contents

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide Table of Contents Product Overview, Configuration, and Accessories -------------------------------------------- 1 A. Overview ------------------------------------------------------------------------------------------------------------------ 1 B. Configuration------------------------------------------------------------------------------------------------------------ 4 C. Main Unit Box Contents---------------------------------------------------------------------------------------------- 8 D. Accessory Options ---------------------------------------------------------------------------------------------------- 9 DADF-U1 --------------------------------------------------------------------------------------------------------------- 9 Platen Cover Type M ------------------------------------------------------------------------------------------------ 9 Cassette Feeding Unit-Y3 ------------------------------------------------------------------------------------------ 9 Document Tray-J1---------------------------------------------------------------------------------------------------- 9 Envelope Feeder Attachment-C2--------------------------------------------------------------------------------- 9...
  • Page 5 Warranty Parts For Repair ----------------------------------------------------------------------------------------35 e-Tag -------------------------------------------------------------------------------------------------------------------37 On-Line Limited Warranty Credit Inquiry-----------------------------------------------------------------------39 Product Technical Support Offerings ---------------------------------------------------------------42 A. Dealer Support Requirements ------------------------------------------------------------------------------------42 B. Canon USA Support Offerings -----------------------------------------------------------------------------------43 Canon USA Technical Support Center-------------------------------------------------------------------------43 Internet Support------------------------------------------------------------------------------------------------------44 VII. Appendix ------------------------------------------------------------------------------------------------------47 A. Specifications ----------------------------------------------------------------------------------------------------------47 B.
  • Page 6: Product Overview, Configuration, And Accessories

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide Product Overview, Configuration, and Accessories A. Overview The imageRUNNER 3245/3235 Series and imageRUNNER 3230/3225 are replacements for the imageRUNNER 3045/3035/3030/3025 models with improved performance and support for color scanning. The imageRUNNER 3245/3245i (Segment 4), imageRUNNER 3235/3235i (Segment 3) and the imageRUNNER 3230/3225 (Segment 2) are Black &...
  • Page 7: Imagerunner 3230/3225 Comparison (Table 3)

    Chip (SOC) architecture of the previous imageRUNNER devices as well as a new accelerator CPU. This new controller helps the device achieve faster processing and support for more sophisticated features. This new system architecture also supports Canon’s MEAP (Multifunction Embedded Application Platform) technology for integration with unique business applications.
  • Page 8 USB I/F on the side enabling quick USB connection. As an E Partner, Canon U.S.A., Inc. has determined that the NERGY imageRUNNER 3245/3235 Series and imageRUNNER 3230/3225 models meet the E guidelines for energy efficiency.
  • Page 9: Configuration

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide B. Configuration Note: All configurations shown are for reference purposes only and are subject to change without notice. Please refer to the Dealer Price List on the ISG Central Website for the most up-to-date Item Numbers. Configuration (Table 5) Item Item Number...
  • Page 10 imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide Item Item Number Platen Cover Type-M 2539B001AA Cassette Feeding Unit-Y3 8695A005AA Cabinet-P1 9669A003AA Paper Deck-Q1 8694A002AA Inner 2 Way Tray-D1 9562A001AA Finisher-S1 9563A001AA imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide March 2010 Rev.
  • Page 11 imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide Item Item Number Finisher-AE1 1631B002AA Saddle Finisher-AE2 1632B002AA Additional Finisher Tray-B1 9565A001AA Puncher Unit-M1 (option for Finisher-AE1 and Saddle Finisher-AE2) 8690A002BB Puncher Unit-R1 (option for Finisher-S1) 9566A002AA FL Cassette-Z1 (Replacement for Drawer 1) 8733A001BB FL Cassette-Y1 (Replacement for Drawer 2, 3, and 4) 8732A001AB...
  • Page 12 imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide Item Item Number Card Reader-C1 6575A001AA Card Reader Kit-B3 9005A003AA Basic Card Set 0500A002AA Copy Card Set (1-30) 0499A004AA Copy Card Set (31-100) 0499A005AA Copy Card Set (101-200) 0499A006AA Braille Label Kit-E1 7518A003AA Voice Operation Kit-B1 2734B002AA...
  • Page 13: Main Unit Box Contents

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide Item Item Number Stamp Ink Cartridge-C1 1857B001AA Service Manuals imageRUNNER 3245/3235/3230/3225 DU7-1258-000 DADF-U1 DU7-1259-000 Paper Deck-Q1 DU7-1115-020 Envelope Feeder Attachment-C2 DU7-1260-000 Finisher-S1 DU7-1130-010 Finisher-AE1/Saddle Finisher-AE2 DU7-1261-000 Super G3 Fax Board-AC1 DU7-1262-000 Color Universal Send Kit-P1 DU7-1263-000 Parts Catalogs imageRUNNER 3245/3235/3230/3225...
  • Page 14: Accessory Options

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide D. Accessory Options 1. DADF-U1 • Up to 100 sheet capacity for LTR, LTR-R, STMT, LDGR, and LGL sized paper • Up to 51 ipm for 600dpi B&W and 300dpi color • Quickly feeds multi page and double-sided originals •...
  • Page 15: Finisher-S1

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide 7. Finisher-S1 • Offers one output tray as standard and a second optional output tray • Up to 300 sheets (LTR) per tray when the optional Additional Finisher Tray-B1 is installed • Maximum total capacity of up to 1,000 sheets (LTR) •...
  • Page 16: Puncher Unit-M1

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide 11. Puncher Unit-M1 • Option for the Finisher-AE1 and Saddle Finisher-AE2 • Places 2 or 3 holes in pages one sheet at a time for stocks up to 32 lb. Bond • Supports LTRR, LTR, LGL and 11” x 17” paper sizes •...
  • Page 17: Encrypted Secured Print Software-C1

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide 4. Encrypted Secured Print Software-C1 • Enables users to encrypt print data sent from a computer over the network, using the Secured Print function • Print data is decrypted at the device •...
  • Page 18: Universal Send Security Feature Set-B1

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide 3. Universal Send Security Feature Set-B1 • Option for Color Universal Send Kit-P1 • Enables the user to create Encrypted PDF documents • Digital Device Signature mode uses the device signature certificate and key pair inside the machine to add a digital signature to a PDF/XPS document •...
  • Page 19: Usb Memory Connectivity Kit-A1

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide 5. USB Memory Connectivity Kit-A1 • Enables support of USB removable media devices into the USB port on the control panel to print data stored in media, save scanned data or date stored in Mail Box to media, etc. •...
  • Page 20: Security & Accessibility

    3. HDD Data Encryption Kit-B5 • Encrypts image data before writing to the HDD • Provides protection for both temporary and permanent data • Equipped with Canon MFP Security Chip 1.00 which is Common Criteria Certified 4. HDD Data Erase Kit-B2 •...
  • Page 21: Usb Keyboard

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide 9. USB Keyboard • External keyboard access to perform native functions • Cannot be used at the same time with eCopy and MEAP applications 10. Voice Guidance Kit-D1 • Required to provide voice synthesis capabilities to assist visually impaired users with job programming and confirmation 11.
  • Page 22: Dealer Sales/Service Authorization

    Benefits of this approach include increased hands-on time in the classroom with focus on the main unit and accessories within real-world troubleshooting scenarios. Additional focus will be given to a new version of Canon Controller, a new Service Support Tool (SST), and new paper handling and finishing technologies incorporated into this product series.
  • Page 23: Certification

    Support website for all technicians (refer to the Technical Support section for entitlement details). D. Training Facilities Training is available in each of the five Canon regional training centers. • Jamesburg, New Jersey • Itasca, Illinois • Norcross, Georgia •...
  • Page 24: What You Will Learn

    Class schedules can be located in the Training Center of the Canon USA e-Support website at http://www.support.cusa.canon.com. Additionally, the course will cover the finer points of: •...
  • Page 25: Student Feedback And Course Follow

    3245/3235 Series / imageRUNNER 3230/3225 Service Guide I. Student Feedback and Course Follow-up All students attending the imageRUNNER 3245 classroom course at a Canon regional training center will be asked to complete a 10-question feedback survey. In addition, effective with this course all students completing the imageRUNNER 3245 technical training classroom course will receive a Training Survey approximately ninety (90) days after the class concluded.
  • Page 26: Servicing Notes

    Color imageRUNNER serial number into the LMS server to generate a license Key. The LMS Server can be accessed through URL: http://www.canon.com/lms/ir/. If there are activation or installation problems contact the Technical Support Center. Be prepared to provide the product serial number, license access number, and license key.
  • Page 27: Recommended System Engineer Requirements

    3245/3235 Series / imageRUNNER 3230/3225 Service Guide B. Recommended System Engineer Requirements For a Canon copier dealership, a System Engineer (SE) is recommended for working with Canon connectivity products and should have the following basic job functions: • Systems integration (pre-sale and post-sale) •...
  • Page 28: Power And Plug Requirements

    NEMA 5-15R receptacle for proper operation. Confirm that a NEMA 5-15R receptacle is available prior to installation. Canon USA Inc. strongly suggests dedicated and properly grounded outlets be provided for these devices. Before installation, confirm that dedicated NEMA receptacles are available for these devices.
  • Page 29: Installation Space Requirements

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide D. Installation Space Requirements The imageRUNNER 3245/3235 Series and imageRUNNER 3230/3225 approximate space requirements for installation differ depending on how it is configured with the optional accessories. Installation Space Standard Configuration (Table 9) Main Unit Installation Space with Optional Accessories Configuration (Table 10) DADF-U1, Finisher-S1, and Paper Deck-Q1...
  • Page 30: Installation Times

    F. Upgrading (Service Support Tool) The Service Support Tool (SST) (Version 4.03 or later) is available via the Canon e-Support Center for updating the following system components: • System Software stored on the HDD • MEAP Cont •...
  • Page 31: Computer Requirements For Upgrading

    Exemption clause: Canon USA or any of its affiliates or dealers will not be liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.
  • Page 32: Consumables

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide I. Consumables Consumables are all products and materials which are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals and toner. A number of factors are considered when the approximate yield expectancy of a consumable is determined, including paper size and the amount of coverage per page.
  • Page 33: Dadf-U1 Consumable Parts List (Table 15)

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide Estimated Life Description Part Number Quantity Remarks (copies/prints Developing Cylinder FL2-0376000 480,000 imageRUNNER FM3-7068-000 150,000 3225 imageRUNNER Fixing Film Unit 240,000 3245/3235 FM3-7070-000 imageRUNNER 150,000 3230 imageRUNNER 75,000 3230/3225 Waste Toner Box FM2-0303-000 imageRUNNER 85,000...
  • Page 34: Finisher-S1 Consumable Parts List (Table 16)

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide Finisher-S1 Consumable Parts List (Table 16) Estimated Life Description Part Number Quantity Remarks (copies/prints Times = number of Stapler FM2-0665-000 500,000 times staple operations Static Eliminator 1 4A3-1134-000 1,000,000 Static Eliminator 2 4A3-1271-000 1,000,000 For optional tray...
  • Page 35: Periodic Maintenance

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide K. Periodic Maintenance Some parts of the machine must be periodically maintained and/or replaced on a periodic basis to ensure a specific level of machine performance. These parts are likely to affect the performance once they fail even in the absence of external change or damage.
  • Page 36: Dadf-U1 Periodic Maintenance (Table 20)

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide DADF-U1 Periodic Maintenance (Table 20) Item Estimated Timing Note: The presence of paper lint or dust on the roller or scraper can cause black lines on the image. Be sure to clean carefully. White Plate (copyboard cover) Platen Roller Registration Roller, Upper &...
  • Page 37: Suggested End-User Customer Service Offerings

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide Suggested End-User Customer Service Offerings A. Monthly Copy Volume Note: The maximum monthly volume (print/copy) represents the maximum number of pages the machine can produce within a one-month period (based upon letter size paper). However, the device should not be used to produce this or a greater volume on a consistent monthly basis.
  • Page 38: Warranty Administration Reduction Program

    2. Warranty Administration Reduction Program The Warranty Administration Reduction Program (WARP) provides a flat- rate credit to Canon USA full-line dealers as compensation for warranty expenses that they may incur. Dealers who purchase an imageRUNNER 3245/3235 Series or imageRUNNER 3230/3225 device will receive WARP credit during the month following their purchase.
  • Page 39 Service Guide for further details and instructions. Parts that are listed on the Canon USA repairable parts list should be sent to an Authorized Parts Repair Facility (APRF) to be repaired at no-charge. Refer to the...
  • Page 40: Warranty Parts For Repair

    3. Warranty Parts For Repair The Authorized Parts Repair Facilities (APRF) are authorized through Canon USA to repair circuit boards for various Canon products. The APRF program is designed to help your dealership reduce service costs by having circuit boards repaired instead of purchasing brand new parts.
  • Page 41 Warranty Parts over $300.00 that are not on the Repairable Parts List All original defective parts with a dealer cost valued over $300.00, that are not specified on the Repairable Parts List, must be submitted to Canon Virginia, Inc. with a completed e-Tag limited warranty claim form and a handwritten or computer generated copy of the machine service history.
  • Page 42: E-Tag

    Warranty Control Section for warranty compensation. The e-Tag limited warranty claim form can be found in the warranty section of the e-Support Center website at http://www.support.cusa.canon.com. Figure 3 (e-Support: e-Tag) imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide March 2010 Rev.
  • Page 43 imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide To submit a new warranty claim, select the type of claim from the dropdown list shown below and complete the required sections of the e- Tag limited warranty claim console. Figure 4 (e-Support: e-Tag Claim Selection Menu) A copy of the e-Tag limited warranty claim form and the machine service history should be returned with the original defective part(s) to the address provided on the bottom of the e-Tag limited warranty claim form.
  • Page 44: On-Line Limited Warranty Credit Inquiry

    The On-Line Limited Warranty Credit Inquiry allows your dealership to check, download and print details of e-Tag and Flat-Rate (WARP) credits on the Canon Network Access (CNA) website. a) e-Tag Inquiry To view on-line e-Tag limited warranty claim credits, log onto the ISG Central website at http://www.isgcentral.cusa.canon.com...
  • Page 45 Flat-Rate (WARP) Inquiry To view on-line Flat-Rate Warranty Reimbursements, log onto the ISG Central website at http://www.isgcentral.cusa.canon.com and select Canon Network Access (CNA) as shown below. Figure 8 (ISG Central) imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide March 2010 Rev. 1...
  • Page 46 imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide On the CNA website select Warranty Credit Inquiry then select Flat- Rate Warranty Reimbursement to perform a search as shown in the following screen shots. Figure 9 (CNA: Warranty Credit Inquiry) Figure 10 (CNA: Flat-Rate Warranty Reimbursement Search) imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide March 2010 Rev.
  • Page 47: Product Technical Support Offerings

    • Submit and update your profile information such as cell phone number, e- mail address, or company address. To do so, you can logon to e-Support and access the “Current Profile” section to make updates or call Canon USA’s TSC. Accurate profile information will allow for quick contact if more information is required from the caller later on.
  • Page 48: Canon Usa Support Offerings

    These support services cover areas such as system and user software, networking and connectivity issues, electro-mechanical operations, and other hardware servicing. 1. Canon USA Technical Support Center Canon USA provides a time sensitive call escalation process for all authorized imageRUNNER 3245/3235...
  • Page 49: Internet Support

    • All technical support for the end-user is provided solely by the contracted servicing Dealer. • The Canon USA TSC will be the central contact/escalation for the reporting of all known outstanding hardware and software issues to Canon USA’s engineering and development groups.
  • Page 50 3245/3235 Series / imageRUNNER 3230/3225 Service Guide In order to access e-Support, you must first register for a Support ID. To register for a Support ID, go on-line to the Canon USA Systems and Technical Support Division’s e-Support Center website http://www.support.cusa.canon.com.
  • Page 51 3245/3235 Series / imageRUNNER 3230/3225 Service Guide b) Canon USA ISG Central Website Complete versions of the Service Guides are available on the Canon USA ISG Central website (http://isgcentral.cusa.canon.com/). Access is limited to the Authorized Dealer’s Management staff, please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central.
  • Page 52: Appendix

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide VII. Appendix A. Specifications Note: All specifications are for reference purposes only and are subject to change without notice. imageRUNNER 3245/3235 Series & imageRUNNER 3230/3225 Main Unit (Table 23) imageRUNNER 3245/3235 Series & imageRUNNER 3230/3225 Main Unit Type Digital Multifunction Imaging System Copying Method...
  • Page 53: Dadf-U1 (Table 24)

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide imageRUNNER 3245/3235 Series & imageRUNNER 3230/3225 Main Unit Approximately 10 seconds or less (from Sleep Mode) Warm-up Time Approximately 35 seconds or less (from Main Power Off) Magnification 25% - 400% (1% increments), Multiple Copies 1-999 Dimensions (HxWxD) for...
  • Page 54: Paper Deck-Q1 (Table 26)

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide Paper Deck-Q1 (Table 26) Paper Deck-Q1 Paper Size Paper Deck Capacity Up to 2,700 sheets (20 lb Bond (80 g/m Power Source/ Consumption From the main unit/Approximately 35 W Installation Space (W x D) Approximately 36-7/8"...
  • Page 55: Finisher-S1 (Table 30)

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide Finisher-S1 (Table 30) Finisher-S1 Number of Trays One (Second Tray Optional) 11" x17", Legal, Letter, Letter-R, Statement-R, Executive, Envelope, Free size Acceptable Paper Sizes (3-7/8" x5-7/8" to 11 3/4" x 17") Acceptable Paper Weight 17 lb.
  • Page 56: Saddle Finisher-Ae2 (Table 32)

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide Saddle Finisher-AE2 (Table 32) Saddle Finisher-AE2 Size: 11" x 17", LGL, LTR, LTRR, STMT, STMTR, EXEC, Free size (3 7/8" x 5 7/8" to 12 5/8" x 18" (99 mm x 148 mm to 320 mm x 457 mm)), Envelopes (COM10 No.10, Monarch: Catalog Glove No.8, DL, ISO-B5, ISO-C5, Yougata 4) Paper Size/Weight/Type Weight: 17 to 32 lb Bond (64 to 128 g/m2)
  • Page 57: Puncher Unit-M1 (Table 33)

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide Puncher Unit-M1 (Table 33) Puncher Unit-M1 Size: 11" x 17", LGL, LTR, LTRR Paper Size/Weight/Type Weight: 17 to 32 lb Bond (64 to 128 g/m2) Type: Plain, Recycled, Color, Heavy, Bond Paper Punch Hole Quantity, Hole Two holes: 1/4"(6.5 mm) Diameter...
  • Page 58: Warranty

    This warranty shall not extend to consumables such as paper, chemicals, and toner as to which there shall be no warranty or replacement. Nor shall this warranty cover the Canon Drum Unit for the Product, for which a separate warranty is given.
  • Page 59: Drum Unit Limited Warranty

    30 days after delivery to the original purchaser of the Drum Unit or use of it to make 17,000 copies, whichever comes first. If the Drum Unit proves to be defective within this warranty period, Canon shall, at its sole option, replace it without charge.
  • Page 60: List Of Tables

    imageRUNNER 3245/3235 Series / imageRUNNER 3230/3225 Service Guide C. List of Tables Speed Comparisons (LTR) (Table 1) ..................1 imageRUNNER 3245/3235 Series Comparisons (Table 2) ............1 imageRUNNER 3230/3225 Comparison (Table 3) ..............2 Improved Features (Table 4).......................2 Configuration (Table 5)........................4 imageRUNNER 3245/3235/3230/3225 Box Contents (Table 6)..........8 Service Materials (Table 7) .......................20 Main Unit Power and Plug Requirements (Table 8)..............23 Installation Space Standard Configuration (Table 9) ..............24...

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