Canon imageRUNNER ADVANCE C5500 Series Service Manual page 483

■ Changing Debug Log Settings (LOG-TRIG)
● Overview
LOG-TRIG changes the settings related to the obtaining of debug logs, and starts a log collection operation with the new settings.
Available settings include the log level of the debug logs to obtain and the conditions for auto saving.
● Changing the Range of Debug Logs to Obtain
This machine includes the following two operation modes for changing the range of debug logs to obtain.
• Mode for recording all logs, which may include user information (setting 1)
• Mode for recording only logs that do not include user information (setting 2)
The default setting is 2 (record only logs that do not include user information), but logs can be obtained with mode 1 to enable
more precise analysis if user agreement is obtained.
The user information that may be included in the logs obtained with mode 1 is indicated below.
• Machine setting information
• Status information
• Image dataUser setting information (Address Book, etc.)
• Names of printed files
• Part of printed data
• Network environment information
etc.
The procedure for changing the range of logs to obtain with LOG-TRIG is indicated below.
1. Press [LOG-TRIG] and enter the operation mode to set (1 or 2).
2. Confirm that the value you set is reflected in the display column.
● Changing the Set for Automatic Saving of Logs
This machine saves debug logs generated by each module to the auto save area every time an event occurs.
The event conditions for saving debug logs to the auto save area and their settings are indicated below.
Setting value
101 (default set- When an unexpected error occurs, an error code occurs, or the machine is restarted
tings)
111 Only when an unexpected error occurs
121 Only when an error code occurs
131 Only when the machine is restarted
201 When an unexpected error occurs, an error code occurs, the machine is restarted, or an alarm occurs
211 When an unexpected error occurs or an alarm occurs
221 When an error code occurs or an alarm occurs
231 When the machine is restarted or an alarm occurs
291 Only when an alarm occurs
301 When an unexpected error occurs, an error code occurs, the machine is restarted, or a jam occurs
311 When an unexpected error occurs or a jam occurs
321 When an error code occurs or a jam occurs
331 When the machine is restarted or a jam occurs
391 Only when a jam occurs
The procedure for changing the log auto save conditions with LOG-TRIG is indicated below.
1. Press [LOG-TRIG] .
• Enter the value for the condition you want to set, and press [OK].
• If you do not want to change the operation mode, proceed to the next step.
"ACTIVE!" flashes in the display column, and the log settings in the machine are changed.
List of conditions for automatic saving of logs and setting values
Event Condition for Saving Debug Logs
469
6. Troubleshooting