Canon imageRUNNER ADVANCE C5500 Series Service Manual page 484

2. "OK!" is displayed when the processing is successfully completed.
"NG!" is displayed when the processing fails.It is not necessary to restart the device.
NOTE:
• A value between 0 and 99999 can be set, but make sure to set the value instructed by the Support Dept. of your sales company.
Operations are not guaranteed when value other than the above is set.
• The displayed setting is not changed simply by changing the setting or pressing [DEFAULT]. It is necessary to exit the DBG-
LOG screen once by pressing the [Reset] key, etc. and then display it again, after performing these operations.
● Example of Auto Saving
To experience a log collection operation, the following shows a executing example:
This is a log collection example when a jam occurs in the Delivery Assembly during a copy operation.
1. Connect a USB memory device to an available machine.
2. Set "301" in the following service mode.
• (Level2) COPIER > Function > DBG-LOG > LOG-TRIG
3. Make a sheet of copy. Open the Delivery Feed Assembly before the paper is delivered from the Delivery Assembly
to make paper jam.
4. When a jam occurs, "Storing system information..." is displayed at the lower side of the Control Panel.
5. Hold down the counter + 1.2.3 to transfer the log in the HDD of the machine to the USB memory device.
6. Check that the display disappears and cancel connection of the USB memory device to remove the USB memory
device.
7. Connect the USB memory device to the PC and check that a log file is created.
● Types and Descriptions of Logs to be Collected from Device
Debug log information, serial number and status information sent by the firmware of the device are collected while image data,
user settings (such as Address Book), etc. are not collected. Depending on the log, user information (print file name, a part of
image data, etc.) can be included indirectly.
Select necessary settings.
1. Mode 1:
2. Mode 2: Collection of only logs that do not contain user information
When you gain an approval from the customer, collect log in mode 1. (Switch modes 1 and 2 by changing the settings from "LOG-
TRIG".)
Mode 2 is the default setting; therefore, Mode 2 applies to all log collection settings unless the mode is changed by LOG-TRIG
(LOG-TRIG > 1).
When changing the mode to Mode 1 by LOG-TRIG, Mode 1 applies to all log collection settings.
The following shows how to change the mode from Mode 2 (default at the time of shipping) to Mode 1:
1. Enter "1" by LOG-TRIG and click OK.
2. Then enter "101" and click OK.
When making another number setting after executing step 2) above, the setting made in step 1) is disabled; therefore, clear the
default settings and then execute steps 1) and 2) again.
■ Limitations
When the operation on debug log goes wrong, repeated log collection/setting change can cause faulty behavior such as
generating extra temporary file and log file. In such a case, execute "DEFAULT" and reset the settings on debug log, and then
try again.
■ Confirming the Existence of Debug Logs (HIT-STS)
This service mode confirms whether debug logs exist in the auto save area.
"OK!" is displayed if logs exist in the auto save area.
NOTE:
The status also shows "OK" by holding down the counter key + 1.2.3.
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6. Troubleshooting