Canon imageRUNNER ADVANCE C5500 Series Service Manual page 585

602-2000-00
Detection Description
Remedy
602-2001-00
Detection Description
Remedy
602-2002-00
Detection Description
Remedy
602-5001-00
Detection Description
Remedy
602-5002-00
Detection Description
Remedy
602-FF01-00
Detection Description
Remedy
HDD error
I/O error was detected in the file system after startup.
Perform the following in the order while checking whether the error is cleared.
1. Check that the HDD optional board is properly installed.
2. Turn ON the main power, and check whether the error is cleared.
3. Execute the key clear using SST (to make an unformatted disk).
[CAUTION] E602-0001 will be indicated if activating the machine with the unformatted disk.
Therefore, be sure to format the HDD.
4. Enter safe mode using (2+8) startup. Then format the HDD and reinstall the system software
using SST or a USB flash drive.
HDD error
Mismatch on encryption board operation
Perform the following in the order while checking whether the error is cleared.
1. Check that the HDD optional board is properly installed.
2. Turn ON the main power, and check whether the error is cleared.
3. Execute the key clear using SST (to make an unformatted disk).
[CAUTION] E602-0001 will be indicated if activating the machine with the unformatted disk.
Therefore, be sure to format the HDD.
4. Enter safe mode using (2+8) startup. Then format the HDD and reinstall the system software
using SST or a USB flash drive.
HDD error
Failure of encryption board and others
Perform the following in the order while checking whether the error is cleared.
1. Turn ON the main power, and check whether the error is cleared.
2. Execute the key clear using SST (to make an unformatted disk).
[CAUTION] E602-0001 will be indicated if activating the machine with the unformatted disk.
Therefore, be sure to format the HDD.
3. Enter safe mode using (2+8) startup. Then format the HDD and reinstall the system software
using SST or a USB flash drive.
4. Replace the Main Controller PCB
HDD error
Mistake in the procedure for installing the HDD optional board
Perform the following in the order while checking whether the error is cleared.
1. Remove the HDD optional board. Then connect only the HDD and turn ON the power.
2. Execute COPIER> FUNCTION> INSTALL> HD-CRYP.
3. Install the HDD optional board.
HDD error
A non-genuine HDD was detected.
1. Replace the HDD with a genuine one.
2. Format the HDD and reinstall the system software using SST or a USB flash drive.
HDD error
An unidentified HDD error was detected at startup.
When this error occurs, the system has not been started normally. Therefore, it may not be
recorded in the error log.
[Related parts] R1.00
- Main Controller PCB
- HDD
[Remedy] Perform the following in the order while checking whether the error is cleared.
1. Check the related harness/cable and connector.
2. Format the HDD and reinstall the system software using SST or a USB flash drive.
3. Check/replace the related parts.
[Reference] For backup and restoration, refer to "Adjustment> Main Controller System" and
"Appendix> Backup Data List" in the Service Manual.
571
7. Error/Jam/Alarm