Canon imageRUNNER ADVANCE C5500 Series Service Manual page 578

602-1011-00
Detection Description
Remedy
602-1101-00
Detection Description
Remedy
HDD error
An error was detected in the SEND-related area. (File could not be written in the HDD after startup
or I/O error after startup)
[Related parts] R1.00
- Harness between Main Controller PCB and the HDD
- HDD
- Main Controller PCB
[Remedy] Perform the following in the order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Although the error is cleared by "HD-CHECK", it may occur again. Thus, perform Remedies 1 to
4.
1. Check the related harness/cable and connector.
2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "10", and execute "HD-CHECK". Then,
turn OFF and then ON the main power.
3. Obtain the necessary backup data by referring to the backup data list.
[Reference] For backup and restoration, refer to "Adjustment> Main Controller System" and
"Appendix> Backup Data List" in the Service Manual.
4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "10", and execute "HD-CLEAR". Then,
turn OFF and then ON the main power.
[Reference] Only the data in the corresponding partitions is deleted.
5. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "0", and execute "HD-CLEAR". Then,
turn OFF and then ON the main power.
[Reference] All the partitions that can be deleted are deleted.
6. Enter safe mode using (2+8) startup. Then format the HDD and reinstall the system software
using SST or a USB memory.
7. Check/replace the related parts.
HDD error
An error was detected in the update-related area. (Initialization failed at startup or I/O error at
startup)
When this error occurs, the system has not been started normally. Therefore, it may not be
recorded in the error log.
[Related parts] R1.00
- Harness between Main Controller PCB and the HDD
- HDD
- Main Controller PCB
[Remedy] Perform the following in the order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Although the error is cleared by "HD-CHECK", it may occur again. Thus, perform Remedies 1 to
4.
1. Check the related harness/cable and connector.
2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "11", and execute "HD-CHECK". Then,
turn OFF and then ON the main power.
3. Obtain the necessary backup data by referring to the backup data list.
[Reference] For backup and restoration, refer to "Adjustment> Main Controller System" and
"Appendix> Backup Data List" in the Service Manual.
4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "11", and execute "HD-CLEAR". Then,
turn OFF and then ON the main power.
[Reference] Only the data in the corresponding partitions is deleted.
5. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "0", and execute "HD-CLEAR". Then,
turn OFF and then ON the main power.
[Reference] All the partitions that can be deleted are deleted.
6. Enter safe mode using (2+8) startup. Then format the HDD and reinstall the system software
using SST or a USB memory.
7. Check/replace the related parts.
564
7. Error/Jam/Alarm