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7. Check that the log is stored in the specified location in the PC.
The data is saved to the following path by the initial setting.
Windows(C:) > ServData > iACXXXX(product name) > XXXXXXXXX(host machine serial number)
Saving to a USB Flash Drive Using Service Mode (Method 5)
■ Function
This is a function to send a set of debug logs in the machine to a USB memory device connected to the device.
For using LOG2USB, take note of the following difference compared to the operation by holding down the counter + 1.2.3.
NOTE:
Executing LOG2USB while no USB memory device is connected to the machine causes an "NG" display. The data is not
transferred.
Make the machine recognize a USB memory device before executing LOG2USB.
Operation
Operation in service
USB flash drive
mode
■ Operation Procedure
1. Connect USB flash drive to the device.
2. Execute the following service mode.
• (Level2) COPIER > Function > DBG-LOG > LOG2USB
CAUTION:
Do no perform the following operations during the processing.
• Turning OFF and then ON the power of the machine.
• Disconnecting a USB memory device.
• Any operation on the touch panel of the machine.
"OK!" is displayed when the processing is successfully completed.
"NG" is displayed when the processing fails.
3. When the processing is successfully completed, press the [Reset] key to return to the main menu.
4. Go to the screen for removing memory media, and remove the USB flash drive.
NOTE:
When there is any debug log file that has been automatically saved in the sublog storage space, send it to the USB memory device
as well.
Service Mode Relating to Debug Logs
■ Overview
This machine has menus related to debug logs.
• (Level2) COPIER > Function > DBG-LOG
*1. Logs need to be saved to the machine HDD in advance using Counter key + numeric key.
Storage destination
Collected logs
Manual logs
Automatic logs
*1
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6. Troubleshooting
Continuous logs
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Table of Contents
Troubleshooting
