Canon imageRUNNER ADVANCE C5500 Series Service Manual page 594

614-4011-00
Detection Description
Remedy
614-4012-00
Detection Description
Remedy
614-9000-00
Detection Description
Remedy
614-9001-00
Detection Description
Remedy
614-9002-00
Detection Description
Remedy
Error in system on the Flash PCB
The file for booting the OS in safe mode was not found.
When this error occurs, the system has not been started normally. Therefore, it may not be
recorded in the error log.
Perform the following in the order while checking whether the error is cleared.
1. After turning OFF the main power, remove and then install the SATA Flash PCB again to check
that it is properly installed.
2. Enter safe mode using (2+8) startup, and execute Flash Format using SST or a USB flash drive.
3. After replacing the SATA Flash PCB, reinstall the system software using SST or a USB flash
drive.
Error in system on the Flash PCB
The kernel in safe mode was not found.
When this error occurs, the system has not been started normally. Therefore, it may not be
recorded in the error log.
Perform the following in the order while checking whether the error is cleared.
1. After turning OFF the main power, remove and then install the SATA Flash PCB again to check
that it is properly installed.
2. Enter safe mode using (2+8) startup, and execute Flash Format using SST or a USB flash drive.
3. After replacing the SATA Flash PCB, reinstall the system software using SST or a USB flash
drive.
Error in system on the Flash PCB
SRAM device access-related error (at startup)
When this error occurs, the system has not been started normally. Therefore, it may not be
recorded in the error log.
Perform the following in the order while checking whether the error is cleared.
1. After turning OFF the main power, remove and then install the SATA Flash PCB again to check
that it is properly installed.
2. Enter safe mode using (2+8) startup, and execute Flash Format using SST or a USB flash drive.
3. After replacing the SATA Flash PCB, reinstall the system software using SST or a USB flash
drive.
Error in system on the Flash PCB
Error in memory allocation/invalid memory (at startup)
When this error occurs, the system has not been started normally. Therefore, it may not be
recorded in the error log.
Perform the following in the order while checking whether the error is cleared.
1. After turning OFF the main power, remove and then install the SATA Flash PCB again to check
that it is properly installed.
2. Enter safe mode using (2+8) startup, and execute Flash Format using SST or a USB flash drive.
3. After replacing the SATA Flash PCB, reinstall the system software using SST or a USB flash
drive.
Error in system on the Flash PCB
Setting file error was detected at startup.
When this error occurs, the system has not been started normally. Therefore, it may not be
recorded in the error log.
Perform the following in the order while checking whether the error is cleared.
1. After turning OFF the main power, remove and then install the SATA Flash PCB again to check
that it is properly installed.
2. Enter safe mode using (2+8) startup, and execute Flash Format using SST or a USB flash drive.
3. After replacing the SATA Flash PCB, reinstall the system software using SST or a USB flash
drive.
580
7. Error/Jam/Alarm