Canon imageRUNNER ADVANCE C5500 Series Service Manual page 474

■ Obtaining Logs
● Flow of Determining the Procedure for Obtaining Logs
Check the following flow to determine the procedure for obtaining logs according to the type of problem.
Service call for trouble
cause the Control Panel
Is the problem related
to the sleep mode?
occurring or just finished
See Case D of the "Procedure
for Obtaining Logs"
● Procedure for Obtaining Logs
Obtain logs according to the Flow for Determining the Procedure for Obtaining Logs.
Case Details of Problem
Case A Problem that repeats re-
start
Case B Problem causing the Con-
trol Panel to be locked
Case C Problem related to the
sleep mode
Case D Problem when executing
a job (Example: Printing is
not performed, etc.)
Does the problem
repeat restart?
Does the problem
to be locked?
Is the problem still
occurring?
DEBUG SRAM
PCB ASS'Y
Board
Necessary
Necessary
Necessary
Not needed.
<DEBUG SRAM PCB ASSY Board: Required>
See Case A of the "Procedure for Obtaining Logs"
See Case B of the "Procedure for Obtaining Logs"
See Case C of the "Procedure for Obtaining Logs"
<DEBUG SRAM PCB ASSY Board: Not required>
See Case D of the "Procedure for Obtaining Logs"
Procedure for Obtaining Logs
1. Install the DEBUG SRAM PCB ASS'Y Board.
2. Save the log in the HDD immediately after restart.
3. Collect the log from the HDD with SST, etc.
1. Install the DEBUG SRAM PCB ASS'Y Board.
2. Turn OFF and then ON the power immediately after the Control Panel
is locked.
3. Save the log in the HDD after startup.
4. Collect the log from the HDD with SST, etc.
1. Install the DEBUG SRAM PCB ASS'Y Board.
2. After the problem occurs, turn OFF and then ON the power if necessary,
and save the log in the HDD.
3. Collect the log from the HDD with SST, etc.
1. Save the log in the HDD while the problem is occurring.
2. Collect the log from the HDD with SST, etc.
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6. Troubleshooting