Using The Debug Log - Ricoh D037 Service Manual

Using the Debug Log

5.10 USING THE DEBUG LOG
5.10.1 OVERVIEW
This machine provides a Save Debug Log feature that allows the Customer Engineer to
save and retrieve error information for analysis.
Every time an error occurs, debug information is recorded in volatile memory. But this
information is lost when the machine is switched off and on.
To capture this debug information, the Save Debug Log feature provides two main features:
Switching on the debug feature so error information is saved directly to the HDD for
later retrieval.
Copying the error information from the HDD to an SD card.
Do the following procedure below to set up the machine so the error information is saved
automatically to the HDD when a user has problems with the machine. Then ask the user
to reproduce the problem.
5.10.2 SWITCHING ON AND SETTING UP SAVE DEBUG LOG
The debug information cannot be saved until the "Save Debug Log" function has been
switched on and a target has been selected.
1. Enter the SP mode and switch the Save Debug Log feature on.
Enter "System SP".
On the LCD panel, open SP5857.
2. Under "5857 Save Debug Log", touch "1 On/Off".
3. On the control panel keypad, press "1". Then press
Log feature on.
The default setting is "0" (OFF). This feature must be switched on in order for
the debug information to be saved.
D037/D038/D040/D041
. This switches the Save Debug
5-30 SM