Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information
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Operating Instructions Troubleshooting When the Machine Does Not Operate As Wanted Troubleshooting When Using the Copy Function Troubleshooting When Using the Facsimile Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Clearing Misfeeds Appendix Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine"...
TABLE OF CONTENTS Documentation for This Machine........................1 Manuals for This Machine..........................4 Notice..................................6 Important.................................6 How to Read This Manual..........................7 Symbols................................7 Name of Major Option..........................7 Notes................................7 Laws and Regulations............................9 Legal Prohibition.............................9 1. When the Machine Does Not Operate As Wanted Indicators................................11 Panel Tone................................12 When the Function Status Indicator Lights Up in Red..................13 When You Have Problems Operating the Machine..................14 When a Job Is Not Performed.........................18...
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4. Troubleshooting When Using the Printer Function Messages Displayed When Installing the Printer Driver................51 Windows 2000............................51 Windows XP Professional or Windows Server 2003/2003 R2.............51 Windows XP Home Edition.........................52 Windows Vista.............................52 Windows Server 2008..........................53 If USB Connection Fails...........................54 Messages Displayed When Using the Printer Function.................55 Status Messages............................55 Messages Displayed on the Control Panel When Using the Printer Function.........56 Other Messages............................56...
Manuals for This Machine Read this manual carefully before you use this machine. Refer to the manuals that are relevant to what you want to do with the machine. • Media differ according to manual. • The printed and electronic versions of a manual have the same contents. •...
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For details, see "Setting Up the Machine", Security Reference Be sure to read this manual when setting the enhanced security functions, or user and administrator authentication. Other manuals • Quick Reference Copy Guide • Quick Reference Printer and Scanner Guide •...
Notice Important In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine. For good copy quality, the supplier recommends that you use genuine toner from the supplier. The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.
How to Read This Manual Symbols This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.
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Colours on colour keys or the colour circle may differ slightly from the colours of actual copies. Some illustrations in this manual might be slightly different from the machine. Certain options might not be available in some countries. For details, please contact your local dealer. Depending on which country you are in, certain units may be optional.
Laws and Regulations Legal Prohibition Do not copy or print any item for which reproduction is prohibited by law. Copying or printing the following items is generally prohibited by local law: bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses. The preceding list is meant as a guide only and is not inclusive.
1. When the Machine Does Not Operate As Wanted This chapter describes basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section describes the indicators displayed when the machine requires the user to remove misfed paper, to add paper, or to perform other procedures.
1. When the Machine Does Not Operate As Wanted Panel Tone The following table describes the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions. Beep pattern Meaning Cause Single short beep.
When the Function Status Indicator Lights Up in Red When the Function Status Indicator Lights Up in If a function key is lit in red, press the key to switch to the screen for the corresponding function, and then follow the message that appears. Problem Cause Solution...
1. When the Machine Does Not Operate As Wanted When You Have Problems Operating the Machine This section describes common problems and messages. If other messages appear, follow the instructions displayed. Problem Cause Solution Although the copier screen Functions other than the Wait a little longer.
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When You Have Problems Operating the Machine Problem Cause Solution The display is off. The operation switch is turned Turn on the operation switch. off. Nothing happens when the The main power switch is Turn on the main power switch. operation switch is turned on.
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1. When the Machine Does Not Operate As Wanted Problem Cause Solution "Authentication has failed." The machine cannot perform Contact the administrator. appears. authentication. "You do not have the The logged in user name does Contact the administrator about the privileges to use this function."...
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When You Have Problems Operating the Machine Problem Cause Solution Cannot print in duplex mode. Duplex printing cannot be When using duplex printing, make done with paper set in the settings to use paper from a tray other bypass tray. than the bypass tray.
1. When the Machine Does Not Operate As Wanted When a Job Is Not Performed If you are not able to carry out your job, it may be that the machine is being used by another function. Wait until the current job is completed before trying again. In certain cases, you can carry out another job using a different function while the current job is being performed.
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When a Job Is Not Performed • If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in "Print Priority". This setting is factory-preset to "Display Mode". For details about Print Priority, see "System Settings", Network and System Settings Guide •...
1. When the Machine Does Not Operate As Wanted When the Printed Colour Differs From the Original Colour If a certain colour is strong or the colour of the copy differs from the original, adjust the yellow, magenta, cyan and black balance. Auto Colour Calibration This section describes Auto Colour Calibration.
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When the Printed Colour Differs From the Original Colour Select [Start] using [ ] or [ ], and then press the [OK] key. Press [Print] and a test pattern is printed. When performing auto colour calibration from the printer function, select test patterns from[ TestP.1 (600 600 dpi)] or [TestP.2 (1800 600 dpi)] and then press [Print].
1. When the Machine Does Not Operate As Wanted BAZ030S • Make sure to set the test pattern on the exposure glass, and then 2 or 3 white sheets, same size as the test pattern, above the test pattern. Returning to the Previous Setting "Previous Setting"...
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When the Printed Colour Differs From the Original Colour Press [Exit]. The settings return to the previous status.
1. When the Machine Does Not Operate As Wanted When the Colour Registration Shifts This section describes how to adjust the colour registration and gradation by specifying the settings in [Maintenance]. Adjusting the Colour Registration When the machine is moved or when printing repeatedly for some time, registration shifting might occur. By performing colour registration adjustment, you can maintain optimum print results.
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When the Colour Registration Shifts Press [Exit].
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1. When the Machine Does Not Operate As Wanted...
2. Troubleshooting When Using the Copy Function This chapter describes likely causes of and possible solutions for copier problems. Messages Displayed When Using the Copy Function This section describes the machine's main messages. If other messages appear, follow the instructions they contain.
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2. Troubleshooting When Using the Copy Function Message Cause Solution "Cannot detect original size." Original is not placed, or the • Place the original correctly. original placed on the • Specify the paper size. exposure glass is a non- • When placing an original directly standard size.
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Messages Displayed When Using the Copy Function Message Cause Solution "You do not have the The logged in user name does Contact the administrator about the privileges to use this function." not have permission for the permission for the required function. selected function.
2. Troubleshooting When Using the Copy Function When You Cannot Make Clear Copies This section describes likely causes of and possible solutions for unclear copies. Problem Cause Solution Coloured lines appear. The exposure glass or Clean them. See "Maintaining Your scanning glass is dirty.
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When You Cannot Make Clear Copies Problem Cause Solution Copies are too light. A light copy may result when Use recommended paper only and be you use damp or rough grain sure its storage environment meets the paper. recommended temperature and humidity conditions.
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2. Troubleshooting When Using the Copy Function Problem Cause Solution Black spots appear on the Because of high humidity, the Place the print on the exposure glass in copy of a photographic print. photographic print has stuck either of the following ways: to the exposure glass.
When You Cannot Make Copies As Wanted When You Cannot Make Copies As Wanted This section describes likely causes of and possible solutions for unsatisfactory copy results. Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets loaded Load paper only as high as the upper exceeds the capacity of the limit markings on the side fences of the machine.
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2. Troubleshooting When Using the Copy Function Problem Cause Solution Copy paper becomes The paper is too thin. Use recommended paper. See creased. "Recommended Paper Sizes and Types", About This Machine You cannot combine several Selected functions cannot be Check the combination of functions and functions.
When You Cannot Make Copies As Wanted Problem Cause Solution Copies are not in correct You placed the originals in When placing a stack of originals in the order. the incorrect order. ADF, the last page should be on the bottom.
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2. Troubleshooting When Using the Copy Function Message Cause Solution "Press [Resume] to scan and The machine checked if the To continue copying, remove all copies, copy remaining originals." remaining originals should be and then press [Resume]. To stop copied, after the scanned copying, press [Stop].
3. Troubleshooting When Using the Facsimile Function This chapter describes likely causes of and possible solutions for facsimile function problems. Adjusting the Volume This section describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. On Hook Mode Heard when [On Hook Dial] is pressed.
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3. Troubleshooting When Using the Facsimile Function Select [General Settings/Adjust] using [ ] or [ ], and then press the [OK] key. Select [Adjust Sound Volume] using [ ] or [ ], and then press the [OK] key. Select the item you want to adjust using [ ] or [ ], and then press the [OK] key. Select the volume using [ ] or [ ], and then press the [OK] key.
Messages Displayed When Using the Facsimile Function Messages Displayed When Using the Facsimile Function This section describes the machine's main messages. If other messages appear, follow their instructions. Message Cause Solution "Authentication failed." The entered login user name Inquire the user administrator for the or login password is not correct login user name and login correct.
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3. Troubleshooting When Using the Facsimile Function Message Cause Solution " Func. Problems Data will There is a problem with the Record the code number shown on the be initialized." fax. display and contact your service representative. Other functions can be used.
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Messages Displayed When Using the Facsimile Function Message Cause Solution "Some page(s) are near The first page of the document The original's blank side might have blank." is almost blank. been scanned. Be sure to place your originals correctly. For details about determining the cause of blank pages, see "Detecting Blank Sheet", Facsimile Reference...
3. Troubleshooting When Using the Facsimile Function When You Cannot Send or Receive Fax Messages As Wanted This section describes likely causes of and possible solutions for transmission and reception-related problems. Transmission/Reception Problem Cause Solution Both transmission and The modular cord may be Make sure the modular cord is correctly reception are impossible.
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When You Cannot Send or Receive Fax Messages As Wanted Problem Cause Solution When using On Hook Dial or If the machine fails to detect If you use On Hook Dial or Manual Dial Manual Dial, "Receiving" the size of the original when frequently, it is recommended that you appears and transmission is [Start] key is pressed, it...
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3. Troubleshooting When Using the Facsimile Function Printing Problem Cause Solution Print is slanted. The tray's side fences might Check the side fences are locked. See not be locked. "Changing the Paper Size", About This Machine Print is slanted. The paper is fed at a slant. Load the paper correctly.
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When You Cannot Send or Receive Fax Messages As Wanted Problem Cause Solution Copy paper becomes Printed paper is being used. Do not load sheets that have already creased. been copied or printed onto by another machine. Copy paper becomes The paper is damp.
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3. Troubleshooting When Using the Facsimile Function Problem Cause Solution Received image is too light. The original of the transmitted Ask the sender to reprint the original on fax was printed on paper that thicker paper and fax it again. is too thin.
When You Cannot Send or Receive Fax Messages As Wanted When Memory Is Full This section describes likely causes of and possible solutions for problems related to full memory. Message Cause Solution "Memory is full. Cannot scan The memory is full. If you press [Exit], the machine returns to more.
3. Troubleshooting When Using the Facsimile Function If an Error Report Is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original.
Turning Off the Main Power / In the Event of Power Failure Turning Off the Main Power / In the Event of Power Failure The following notes concern power failure and turning off the machine. • When you disconnect the power plug from the wall outlet, always pull the plug (not the cable). •...
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3. Troubleshooting When Using the Facsimile Function...
4. Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions for printer function problems. Messages Displayed When Installing the Printer Driver This section describes what to do if a message appears when installing the printer driver. Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run.
4. Troubleshooting When Using the Printer Function Follow the instructions in Add Printer Wizard. If the printer driver is on a CD-ROM, the location of the driver is \DRIVERS\(RPCS, PCL6, or PCL5E) \XP_VISTA\(language)\DISK1. If the installer starts, click [Cancel] to quit. Specify a port.
Messages Displayed When Installing the Printer Driver • Available ports vary according to your Windows operating system or the type of interface. For details, see "Preparing the Machine", Printer Reference Windows Server 2008 This section describes the procedure under Windows Vista. On the [Start] menu, click [Control Panel].
4. Troubleshooting When Using the Printer Function If USB Connection Fails This section describes how to troubleshoot a problem related to USB connections. Problem Cause Solution The machine is not The USB cable is not Turn off the power of the machine, automatically recognized.
Messages Displayed When Using the Printer Function Messages Displayed When Using the Printer Function This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message. Status Messages This section describes the machine status messages.
4. Troubleshooting When Using the Printer Function Messages Displayed on the Control Panel When Using the Printer Function This section describes likely causes of and possible solutions for the error messages that appear on the control panel. • Before turning the main power off, see "Turning On/Off the Power", About This Machine Message Cause Solution...
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Messages Displayed When Using the Printer Function Message Cause Solution "Auto-user prog. failed." Automatic registration of Contact the administrator. information for LDAP Authentication or Windows Authentication failed because the address book is full. "Classification Code Error" The classification code has Enter the correct classification code.
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4. Troubleshooting When Using the Printer Function Message Cause Solution "I/O buffer overflow." An input buffer overflow • In [Printer Features], under [Host occurred. Interface], select [I/O Buffer], and then set the maximum buffer size to a larger value. • Reduce the number of files being sent to the machine.
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Messages Displayed When Using the Printer Function Message Cause Solution "Paper Size Error" Job reset is automatically Specify the correct paper size and print performed if the specified the file again. paper size is incorrect. "Print overrun." Images were discarded while PCL 5c/6 printing.
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4. Troubleshooting When Using the Printer Function Checking the Error Log If files could not be stored due to printing errors, identify the cause of the errors by checking the error log on the control panel. • The most recent 30 errors are stored in the error log. If a new error is added when there are 30 errors already stored, the oldest error is deleted.
When You Cannot Print When You Cannot Print This section describes what to do if printing does not start even after performing Print. Problem Cause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine.
4. Troubleshooting When Using the Printer Function Problem Cause Solution Data In indicator does not If the Data In indicator does • When the machine is connected to light up or flash. not light up or flash even after a computer via a cable, check the the print job starts, the computer print port settings are machine has not received the...
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When You Cannot Print 2. Click [Printers and Other Hardware]. 3. Click [Printers and Faxes]. 4. Click the icon of the machine. On the [File] menu, click [Properties]. 5. Click the [Ports] tab. 6. In the [Print to the following port(s)] list, confirm the correct port is selected. For Windows Vista 1.
4. Troubleshooting When Using the Printer Function Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. When you cannot print clearly Problem Cause Solution The printed image is Settings for thick paper have PCL 5c/6 smudged.
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Other Printing Problems Problem Cause Solution The printed image is different Printing will be performed by On the RPCS printer driver's [Print from the image on the the machine’s graphic Quality] tab, display the [Change User computer's display. processing function. Settings] dialog box, ensure that [Print as bitmap] is checked, and then print.
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4. Troubleshooting When Using the Printer Function Problem Cause Solution Photo images are coarse. Some applications print at PCL 5c/6 lower resolution. On the printer driver's [Print Quality] tab, specify a higher resolution on the [Resolution]. RPCS • On the printer driver's [Print Quality] tab, select [Photograph] on the [Document type:].
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Other Printing Problems Problem Cause Solution Fine lines are fuzzy, of Super fine lines have been PCL 5c/6 inconsistent thickness, or do specified in the application. On the printer driver's [Print not appear. Quality] tab, open [Advanced...] dialog box, and then, change the [Dithering:] setting.
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4. Troubleshooting When Using the Printer Function Problem Cause Solution Images are printed at a slant. The tray's side fences might Check the side fences are locked. See not be locked. "Changing the Paper Size", About This Machine Images are printed at a slant. The paper is feeding in at a Load the paper correctly.
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Other Printing Problems Problem Cause Solution Copy paper becomes The paper is damp. Use paper that has been stored in the creased. recommended temperature and humidity condition. See "Paper Storage", About This Machine Copy paper becomes The paper is too thin. Use recommended paper.
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4. Troubleshooting When Using the Printer Function Problem Cause Solution The image on the back side of Missing patches and • Do not install the machine in areas duplex copies has mottled smudges are caused by that are susceptible to low blank patches or is smudged.
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Other Printing Problems Problem Cause Solution It takes a long time to Photographs and other data If the Data In indicator is blinking, data complete a print job. intensive pages take a long has been received by the printer. Wait time for the machine to for a moment.
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4. Troubleshooting When Using the Printer Function Problem Cause Solution When using Windows The correct application or Make sure the application's paper size 2000/ XP/ Vista and printer driver settings are not and orientation settings match those of Windows Server 2003/ made.
When PictBridge Printing Does Not Work When PictBridge Printing Does Not Work This section explains likely causes and possible solutions for problems that can occur when PictBridge printing. Problem Cause Solution PictBridge is not available. There is a problem with the USB Use the following procedure to connection or the PictBridge check the connection and...
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4. Troubleshooting When Using the Printer Function...
5. Troubleshooting When Using the Scanner Function This chapter describes likely causes of and possible solutions for scanner function problems. When Scanning Is Not Done As Expected This section describes causes and remedies when scan results are not as expected. Problem Cause Solution...
5. Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files This section describes likely causes of and solutions for problems that can occur when scanning originals using the network TWAIN scanner. When the TWAIN Driver Cannot Be Started This section describes likely causes of and possible solutions for the TWAIN driver-related problems.
Messages Displayed When Using the Scanner Function Messages Displayed When Using the Scanner Function This section describes likely causes of and possible solutions for error messages that may appear on the machine's control panel and the client computer. Messages Displayed on the Client Computer This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver.
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5. Troubleshooting When Using the Scanner Function Message Cause Solution "Cannot detect the paper size The set original was • Place the original correctly. of the original. Specify the misaligned. • Specify the scan size. scanning size." • When placing an original directly on the exposure glass, the lifting/ lowering action of the exposure glass cover or ADF triggers the...
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Messages Displayed When Using the Scanner Function Message Cause Solution "Clear Misfeed(s) in ADF." A paper misfeed has Remove jammed originals, and place occurred inside the ADF. them again. For details, see p.83 "Removing Jammed Paper". • Check whether the originals are suitable to be scanned by the machine.
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5. Troubleshooting When Using the Scanner Function Message Cause Solution "Insufficient memory. Reduce Scanner memory is • Reset the scan size. the scanning area." insufficient. • Lower the resolution. • Set with no compression. See TWAIN Driver help. The problem may be due to the following cause: •...
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Messages Displayed When Using the Scanner Function Message Cause Solution "Scanner is not available. The machine is not connected • Check whether the machine is Check the scanner to the network correctly. connected to the network correctly. connection status." • Deselect the personal firewall function of the client computer.
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5. Troubleshooting When Using the Scanner Function...
6. Clearing Misfeeds This chapter describes what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper This section describes how to locate and remove jammed paper. • The inside of the machine could be very hot. Do not touch any parts other than specified in this document when removing misfed paper.
6. Clearing Misfeeds BLQ004S • More than one misfeed may be indicated. When this happens, check all the areas indicated. Removing Jammed Paper This section describes how to remove jammed paper. • The internal parts of the machine may be hot. Wait for the duplex unit to cool down before clearing a paper jam in the unit.
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Removing Jammed Paper When A is displayed BLO001S When A2 is displayed BLO002S When B is displayed BLO003S...
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6. Clearing Misfeeds When C or R is displayed BLO004S...
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Removing Jammed Paper When P is displayed BHL009S When W is displayed BLO005S...
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6. Clearing Misfeeds When Y is displayed BLO006S When Z is displayed BLO007S...
7. Appendix Trademarks Adobe, Acrobat, Acrobat Reader, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Apple and TrueType are trademarks of Apple Inc., registered in the U.S. and other countries. ®...
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7. Appendix ® ® Microsoft Windows Server 2003 R2 Standard Edition ® ® Microsoft Windows Server 2003 R2 Enterprise Edition ® ® Microsoft Windows Server 2003 R2 Datacenter Edition • The product names of Windows Server 2008 are as follows: ®...
INDEX Memory is full............Messages displayed......27, 39, 55, 77 Adjusting the volume..........Messages displayed on the client computer..Auto Colour Calibration........Messages displayed on the control panel when using the printer function........Messages displayed when installing the printer Cannot make clear copies........driver..............
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When A is displayed..........When A2 is displayed.......... When B is displayed..........When C or R is displayed........When memory is full..........When P is displayed..........When paper is not fed properly......When the data in indicator does not light up or flash ................
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