Ifax Troubleshooting - Ricoh D037 Service Manual

IFAX Troubleshooting

3.2 IFAX TROUBLESHOOTING
Use the following procedures to determine whether the machine or another part of the
network is causing the problem.
Communication
Route
General LAN
Between IFAX and
PC
Between machine
and e-mail server
D432/D433
Item
1. Connection with
the LAN
2. LAN activity
1. Network settings
on the PC
2. Check that PC
can connect with
the machine
3. LAN settings in
the machine
1. LAN settings in
the machine
Action [Remarks]
Check that the LAN cable is connected to
the machine.
Check that the LEDs on the hub are lit.
Check that other devices connected to the
LAN can communicate through the LAN.
Check the network settings on the PC.
[Is the IP address registered in the TCP/IP
properties in the network setup correct?
Check the IP address with the administrator
of the network.]
Use the "ping" command on the PC to
contact the machine.
[At the MS-DOS prompt, type ping then the IP
address of the machine, then press Enter.]
Check the LAN parameters
Check if there is an IP address conflict
with other PCs.
[Use the "Network" function in the User Tools.
If there is an IP address conflict, inform the
administrator.]
Check the LAN parameters
Check if there is an IP address conflict
with other PCs.
[Use the "Network" function in the User Tools.
If there is an IP address conflict, inform the
administrator.]
36 SM