Issue: Page Is Not Automatically Redirected To Snas Login Page; Issue: Client Not Registered By Switch - Avaya 8800 Troubleshooting Manual

Procedure steps
1. Check if the client in the Red VLAN can obtain an IP address correctly.
2. On the client, check if Java is installed correctly.
3. If the error "Unknown IP address" appears, then the edge switch does not know the
4. Check if the client can ping connected interfaces, and if the client ARP entry is

Issue: page is not automatically redirected to SNAS login page

Use the following information if automaticredirection to the SNAS login page fails.
Procedure steps
1. Configure the DNS server for the Red range as SNAS VIP.
2. Configure HTTP and HTTPS redirect on the SNAS server.
3. Configure the client to automatically configure the DHCP and DNS servers.

Issue: client not registered by switch

Use the following information if a client is not registered by the switch.
Procedure steps
1. Enable Auto-Negotiation on the client port.
2. Disable and enable the port.
Troubleshooting
IP address of the client and cannot give the information to the SNAS server. The
solution is:
• Create an uplink filter on the switch that copies all DHCP packets to the Master
SF/CPU.
• Generate a fresh DHCP request from the client so that the switch can learn
the IP address given by the DHCP server.
• On the edge switch, use the show asna client command to see if the client
IP address is registered with the switch.
correctly learned on the switch.
Avaya Secure Network Access troubleshooting
July 2013 465