Job Aid: General Tips And Information; Issue: License Will Not Install - Avaya 8800 Troubleshooting Manual

Recovery trees and procedures

Job aid: general tips and information

The following paragraphs provide important license information.
When you configure the name of license file, use only lowercase characters.
To unlock Advanced or Premier features, a switch requires only one license file. If you upgrade
from an Advanced license to a Premier license, you can delete the Advanced License file. If
they have different names, more than one license file can be stored in Flash memory, but only
one is used to unlock features.
If two license files are installed on an Avaya Ethernet Routing Switch 8800/8600, for example,
one Advanced and one Premier license file, the Premier License takes precedence over the
Advanced License. For example, if the file names are bld100_8610adv.dat and
bld100_8610prem.dat, during the boot process, only the Premier license file is loaded.
You can swap licenses to another switch a maximum of once per 10 chassis licenses
purchased, with an exception for the 1-chassis license, as follows:
• 1-chassis license: 1 swap
• 10-chassis license: 1 swap
• 50-chassis license: 5 swaps
• 100-chassis license: 10 swaps
The license bank can contain many licenses of the same or different types. A license file is
generated for a specific license and switch type. Each License Authorization Code (LAC) type
and deposit appears separately in the license bank, and shows the number of licenses that
are used and available for the LAC. License files are not transferable between switch types,
for example, between an Ethernet Routing Switch 8800/8600 and an Ethernet Routing Switch
8300.
If you lose or forgot your license portal password, call Avaya Technical Support.
If you lose a license file, logon to the license bank and download the license file again.

Issue: license will not install

This section describes methods to troubleshoot the following licensing scenario:
• The license will not install or is not recognized on a switch.
• An "Invalid license file" message appears on the console or CLI.
Possible causes:
• The license file does not contain a MAC address that matches the switch to which it is
installed. This may occur due to:
- switch replacement
340 Troubleshooting
Comments? infodev@avaya.com
July 2013