Avaya Secure Network Access Troubleshooting - Avaya 8800 Troubleshooting Manual

Upper layer troubleshooting
3. If the server is connected in a network, check if the switch has a route configured

Avaya Secure Network Access troubleshooting

Avaya Secure Network Access (ASNA) Release 1.5 provides security policy compliance on
all endpoint devices. ASNA has the following network access levels:
• Green access, which provides full (or with certain restriction per policy) access based on
user groups.
• Yellow access, which allows traffic only to remedial networks
• Red access, which restricts access to authentication, DHCP and DNS traffic to the Secure
Network Access Switch (SNAS), DHCP and DNS servers.
• VoIP access, which restricts VoIP traffic to VoIP controllers and authenticated IP phone
peers.
For more information about ASNA, see Avaya Ethernet Routing Switch 8800/8600 Security,
NN46205-601.
Avaya Secure Network Access troubleshooting navigation
• Monitoring DHCP requests
• Issue: client unable to reach the DHCP server
• Issue: SSH session is not established between edge switch and SNAS server
page 463
• Issue: ASNA connection not established after HA failover
• Issue: TG page does not open when client is in Red VLAN
• Issue: page is not automatically redirected to SNAS login page
462 Troubleshooting
show port info interface port <slot/port>
OR
using the following ACLI command
show interface <port-type> interface <slot/port>
to the server network using the following CLI command:
show ip route info
OR
using the following ACLI command
show ip route
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July 2013