Troubleshooting A Failed Ap; Connecting Clients To An Ap - Avaya 8800 Troubleshooting Manual

Troubleshooting the Unified Access solution

Troubleshooting a failed AP

Use the following steps to troubleshoot why an AP failed or lost connection to the WCP.
Procedure
1. Check to make sure the AP MAC entry is present in the managed AP:
2. Check to see if the AP is present in the domain AP database:
3. Check the AP load balancing table to see which WCP is assigned to manage the
4. Check the AP reachability from the WCP and the WSP's circuitless IP address.

Connecting clients to an AP

Use the steps in this procedure to troubleshoot why clients cannot be connected to a Managed
AP.
For 802.11 client connectivity issues, use Remote packet capture to create a capture profile
with observer-ip, observer-port, Client-MAC and 802.11 filters in the wireless
controller. Run the capture-profile on the AMDC with the AP MAC address to verify whether
the client is sending 802.11 frames like probe-request, authentication and association frames
to the Access Point.
For more information on this feature, see Avaya WLAN 8100 Fundamentals (NN47251–102)
and the Avaya WLAN 8100 WC 8180 CLI Reference (NN47251–107) for a complete list of
configuration commands for this feature.
Procedure
1. In AMDC, check to see if the AP is being managed by a WCP:
2. Check the Radio Status, Power and Channel to see if the AP is in the Managed
3. If the AP is in the Managed state, check the VAP status:
430 Troubleshooting
show wireless ap status
show wireless domain ap database
AP and the current joining status:
show wireless domain load-balance ap-lb-table
show wireless ap status
state:
show wireless ap radio status
show wireless ap vap status
Comments? infodev@avaya.com
July 2013