Issue: Pc Client Web Page Displays Cannot Contact Web Server; Troubleshooting Https - Avaya 8800 Troubleshooting Manual

Upper layer troubleshooting

Issue: PC client Web page displays Cannot contact Web Server

Use the following information if a PC client Web page displays a "Cannot contact Web Server"
message.
Procedure steps
1. To check if the default server is listed as an SNAS server and is reachable, on the
2. If the server is unreachable and all other factors are correct, reset SNAS.

Troubleshooting HTTPS

Release 7.1 introduced HTTPS functionality. You can remotely connect to an ERS 8800/8600
switch over a secure connection by pointing a web browser to https://<device IP> [<:port>].
The following sections provide information for troubleshooting HTTPS connectivity issues.
HTTPS configurable port
Beginning with Release 7.1.3, you can change the port assignment for the HTTPS port. Avaya
strongly recommends that you discover the ports that UDP and TCP are already using before
you select a port for HTTPS. Use the following commands to list the ports already in use and
then select a port that is not in the resulting list..
For the CLI, use: show ip tcp info-connections and show ip udp endpoints.
For the ACLI, use: show ip tcp connections.
For more information on HTTPS Configurable Port, see Avaya Ethernet Routing Switch
8800/8600 User Interface Fundamentals (NN46205-308).
To check to see if the webserver connection is being accepted
To check to see if the connection to the webserver is being accepted, use trace level 16
3.
To disable tracing, use trace level 16 0.
To check for SSH encryption or decryption issues
To check for issues with SSH encryption or decryption, use trace level 54 3.
To disable tracing, use trace level 54 0.
466 Troubleshooting
command prompt of the client, enter the following command:
nslookup www.google.com
Comments? infodev@avaya.com
July 2013