Network Administration Center Supervisor's User Guide Product Release 2 - Northern Telecom NAC User Manual

Table 19-8
CDN call answer breakdown statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
11. Average answering delay
AVG
ANS
DEL
Avg Ans Del
The average delay (also known as ASA) that a caller experienced before his or her call was
answered.
Total Answer Delay
12. Maximum answering delay
MAX
ANS
DEL
Max Ans Del
The maximum delay that callers experienced before their calls were answered.
Max Answer Delay

Network Administration Center Supervisor's User Guide Product release 2

Calls Answered
Statistics groups 19-105