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11-40 Standard management reports
Diverted Interflow
The number of calls which interflowed out of the source ACD-DN on the
customer's node due to interflow or night service. This field appears as
zero when the source and destination ACD-DNs are not equal. This can
happen because calls interflowed do not first overflow.
Interpreting the report
The intent of this report is to provide the breakdown of answered calls,
which originated at the customer's node.
In instances where the source node is the same as the destination node,
there are no network in calls. Conversely, where the source node is different
from the destination node, there are no local time overflow calls.
P0724352 Standard 1.0
November 1994
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