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Figure 11-3
ACD-DN Delay Before Answering Report
ABC Corporation
Intervals: 14:00 .. 15:00 Day: 04/19/96 Relative time zone: Node
ACD–DN INTVL
CALLS
ANSWD TOF 0-
Destination Node: 338
3000
14:00
14:30
15:00
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
3000
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
=================================================================================
=================================================================================
Destination Node: 820
850
14:00
14:30
15:00
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
850
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
==================================================================================
==================================================================================
**********************************************************************************
**********************************************************************************
ACD-DN Delay Before Answering Report
Interval Report
Date: 04/20/96 Time:15:39:33
% –––PERCENT OF CALLS ANSWERED WITHIN (SEC)––––
12- 24- 36- 48- 60- 120-
<12
<24
0
0
0
0
0
0
0
0
1
0
0
0
1
0
0
0
1
0
0
0
84
100
0
76
100
0
78
99
0
238
0
100
238
0
100
239
0
99
Network Administration Center Supervisor's User Guide Product release 2
Standard management reports 11-9
180-
<36
<48
<60
<120 <180 <240 +
0
0
0
0
0
0
0
0
100
0
0
100
0
0
100
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
240– DEL DEL
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Page 1
AVG LONG
SEC SEC
0
0
0
0
48
60
48
60
48
60
2
11
1
10
1
35
2
35
2
35
2
60
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