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Table 19-7
CDN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
10. Number of calls accepted
CALLS
ACCPT
Num Accepted
The total number of calls that entered this CDN.
Calls Answered + Calls Abandoned + Calls Routed + Calls Xfr'd from IVR + Calls Forced to Disc +
Calls Forced Busy + Calls to Default DN
11. Calls Answered
CALLS
ANSWD
Answered
The number of calls answered for this CDN.
Calls Answered
12. Calls Abandoned
CALLS
ABND
Abandoned
The number of calls abandoned for this CDN.
Calls Abandoned
13. Calls Forced Busy
FORCED
BUSY
Force Busy
The number of controlled mode calls that were given "Busy" due to a Force Busy request by the
CCR application, plus the number of calls given "Busy" because the call ceiling (X11 threshold) had
been reached.
Calls Forced Busy
Network Administration Center Supervisor's User Guide Product release 2
Statistics groups 19-95
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