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Table 19-1
Destination ACD-DN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
99. Number abandoned in category 10
NUM
ABND
CT10
Num Abnd 10
This represents the actual number of calls that were received by this ACD-DN and then abandoned
within the time represented by Abandoning Delay Spectrum category #10. Calls that are time
overflowed into this ACD-DN do not count towards this value.
Abd Category 10
100. Avg delay for network time overflowed calls at the destination DN
AVG
NTOF
DDEL
Av NTOF DDel
This represents the average duration experienced by a caller, who was network time overflowed to
this ACD-DN before the call was answered. This does not include the time spent waiting in any
queue prior to being logically queued to this one (available with Network ACD Option).
Tot NTOF Dst Delay
101. Avg delay for network time overflowed calls
AVG
NTOF
DEL
Avg NTOF Del
This represents the average duration experienced by a caller, who was network time overflowed to
this ACD-DN before the call was answered. This includes the time spent waiting in any queue prior
to being logically queued to this one (available with Network ACD Option).
(Tot NTOF Src Delay + Tot NTOF Dst Delay)
Network Administration Center Supervisor's User Guide Product release 2
Num NTOF Calls
Num NTOF Calls
Statistics groups 19-39
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