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Parameter Administration 15-15
Threshold Definition
The Threshold Definition feature defines the minimum performance
objectives for each NACD-DN and CDN. If a threshold is reached or
exceeded, the statistics are highlighted on the Network ACD-DN Queue
Statistics Display or the Nodal Control DN Queue Statistics Display.
A maximum of 100 sets of threshold values can be created. Each threshold
set should take into account a realistic assessment of the NACD-DN's and
CDN's ability to meet, on average, the thresholds in the set. Ideally,
threshold warnings should appear only if the number of incoming calls
exceeds the capacity of the node or if the node's performance level is
unacceptable.
The NACD-DN/CDN Definition feature (described in this chapter) allows a
threshold definition to be assigned to each NACD-DN and CDN. However,
thresholds do not have to be assigned to each DN.
For consistency, it is recommended that the threshold definitions match the
definitions at the nodal site. If the definitions do not match, the NAC values
are used. The thresholds are effective at midnight or immediately upon
rebooting the system, whichever occurs first.
Network Administration Center Supervisor's User Guide Product release 2
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