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19-40 Statistics groups
Table 19-1
Destination ACD-DN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
102. Avg delay for enhanced time overflowed calls
AVG
ETOF
DEL
Avg ETOF Del
This represents the average duration experienced by a caller, who was enhanced time overflowed to
this ACD-DN before the call was answered. This includes the time spent waiting in any queue prior
to being logically queued to this one (available with Network ACD Option).
(Tot ETOF Src Delay + Tot ETOF Dst Delay)
103. Maximum delay for network time overflowed calls
MAX
NTOF
DEL
Max NTOF Del
This represents the maximum duration experienced by a caller, who was network time overflowed to
this ACD-DN before the call was answered. This includes the time spent waiting in any queue prior
to being transferred to this one (available with Network ACD Option).
Max NTOF Delay
104. Number of incoming local time overflowed calls
LTOF
CALLS
LTOF Calls
This represents the total number of local time overflowed calls that were answered by agents of this
ACD-DN (available with Network ACD Option).
Num LTOF Calls
P0724352 Standard 1.0
November 1994
Num LTOF Calls
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