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Table 19-7
CDN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
18. Number of calls transferred by IVR
IVR
XFER
IVR Xfered
The total number of controlled calls that were given the "Give IVR" treatment by the CCR
application and then the IVR application transferred the call.
Calls Xfr'd from IVR
19. Average answering delay
AVG
ANS
DEL
Avg Ans Del
The average delay (also known as ASA) that a caller experienced before his or her calls were
answered.
Tot Answer Delay
20. Average abandoning delay
AVG
ABD
DEL
Avg Abd Del
The average delay that a caller experienced before abandoning his or her call.
Tot Del Before Aband
21. Average busy delay
AVG
BUSY
DEL
Avg Busy Del
The average delay that a caller experienced before his or her calls were forced busy.
Total Del Before Busied
Network Administration Center Supervisor's User Guide Product release 2
Calls Answered
Calls Abandoned
Calls Forced Busy
Statistics groups 19-97
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