Northern Telecom NAC User Manual page 7

ACD-DN by Route Performance Report 11-17
Statistics on the ACD-DN by Route Performance Report 11-19
Interpreting the report 11-20
Route by ACD-DN Performance Report 11-21
Statistics on the Route by ACD-DN Performance Report 11-23
Interpreting the report 11-24
DNIS Performance Report 11-25
Statistics on the DNIS Performance Report 11-27
Interpreting the report 11-27
ACD-DN by Activity Code Report 11-28
Statistics on the ACD-DN by Activity Code Report 11-30
Interpreting the report 11-30
Activity Code by ACD-DN Report 11-31
Statistics on the Activity Code by ACD-DN Report 11-33
Interpreting the report 11-33
Network Trunk Utilization Report 11-34
Statistics on the Network Trunk Utilization Report 11-36
Interpreting the report 11-36
Diverted Call Profile Report 11-37
Statistics on the Diverted Call Profile Report 11-39
Interpreting the report 11-40
Target ACD-DN Calls Profile Report 11-41
Statistics on the Target ACD-DN Calls Profile Report 11-43
Interpreting the report 11-44
Network ACD-DN Performance Report 11-45
Statistics on the Network ACD-DN Performance Report 11-47
Interpreting the report 11-48
RAN Route Report 11-49
Statistics on the RAN route report 11-50
Control DN Performance Report 11-51
Statistics on the Control DN Performance Report 11-53
CDN Delay Before Answering Report 11-55
Statistics on the CDN Delay Before Answering Report 11-57
CDN Delay Before Abandoning Report 11-58
Statistics on the CDN Delay Before Abandoning Report 11-60
CDN Call Answer Breakdown Report 11-61
Statistics on the CDN Call Answer Breakdown Report 11-63
Network Administration Center Supervisor's User Guide Product release 2
Contents ix