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Table 19-1
Destination ACD-DN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
63. Percentage answered in category 4
ANSW
%
CAT4
Pcnt Answ 4
This represents the percentage of all calls received by this ACD-DN that were answered within the
time represented by Answering Delay Spectrum category #4. Calls that are time overflowed into this
ACD-DN do not count towards the percentage, although they are included in the total number of
calls that the percentage is based.
(Ans Category 4
64. Percentage answered in category 5
ANSW
%
CAT5
Pcnt Answ 5
This represents the percentage of all calls received by this ACD-DN that were answered within the
time represented by Answering Delay Spectrum category #5. Calls that are time overflowed into this
ACD-DN do not count towards the percentage, although they are included in the total number of
calls that the percentage is based.
(Ans Category 5
65. Percentage answered in category 6
ANSW
%
CAT6
Pcnt Answ 6
This represents the percentage of all calls received by this ACD-DN that were answered within the
time represented by Answering Delay Spectrum category #6. Calls that are time overflowed into this
ACD-DN do not count towards the percentage, although they are included in the total number of
calls that the percentage is based.
(Ans Category 6
Network Administration Center Supervisor's User Guide Product release 2
100)
Calls Answered
100)
Calls Answered
100)
Calls Answered
Statistics groups 19-27
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