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Figure 11-2
Summarized ACD-DN Performance Report
ABC Corporation
Intervals: 10:30 .. 11:00 Day: 04/18/96 Relative time zone: Node
ACD–DN INTVL
--QUEUE PROFILE-
SRV AVG DEL-ANN
LVL% DEL 1ST 2ND
Destination Node: 785
852
10:30
100
11:00
100
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
852
100
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
===========================================================================
100
===========================================================================
Destination Node: 820
860
10:30
100
11:00
100
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
860
100
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
===========================================================================
100
===========================================================================
***************************************************************************
500
***************************************************************************
Network Administration Center Supervisor's User Guide Product release 2
Summarized ACD-DN Performance
Interval Report
Date: 04/20/96 Time:11:33:14
SEC
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Standard management reports 11-5
-NUMBER OF CALLS–
ANSW OVFL ABND
IN
TALK RDY IN OUT
SEC SEC SEC SEC
30
0
0
49
0
0
79
0
0
79
0
0
10
0
0
11
0
0
21
0
0
21
0
0
500
0
0
Page 1
---AVG AGENT TIME--
ACD NOT -NON ACD-
41
3
0
130
50
1
0
170
47
2
0
150
47
2
0
150
53
0
0
40
61
0
0
50
57
0
0
45
57
0
45
0
79
0
390
0
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