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11-12 Standard management reports
Figure 11-4
ACD-DN Delay Before Abandoning Report
ABC Corporation
Days: 04/13/96 .. 04/19/96 Relative time zone: NAC
ACD-DN DAY
ABDND
Destination Node: 655
6100
04/14/96
04/17/96
04/18/96
04/19/96
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
6100
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
=============================================================================
=============================================================================
Destination Node: 850
6200
04/14/96
04/17/96
04/18/96
04/19/96
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
6200
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
=============================================================================
=============================================================================
*****************************************************************************
*****************************************************************************
P0724352 Standard 1.0
ACD-DN Delay Before Abandoning Report
Date: 04/20/96 Time:20:40:12
CALLS
---PERCENT OF CALLS ABANDONED WITHIN (SEC)–AVG LONG
0- 12- 24- 36- 48- 60- 120- 180- 240– 300-DEL DEL
<12 <24 <36 <48 <60 <120 <180 <240 <300 + SEC SEC
9
67
22
22
203
13
119
29
14
64
36
20
395
27
15
395
27
15
0
0
2
50
2
100
2
50
50
6
67
17
6
67
17
401
28
15
November 1994
Daily Report
11
0
0
14
7
4
17
10
10
13
20
14
8
5
14
13
8
7
17
13
8
7
17
0
0
0
0
0
0
50
0
0
0
0
0
0
0
0
0
17
0
0
17
0
13
8
6
17
0
0
0
0
8
3
4
4
0
0
3
0
0
6
2
2
6
2
2
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
6
1
2
Page 1
0
12
32
1
60
314
0
40
166
0
29
126
1
48
314
1
48
314
0
0
0
0
19
38
0
0
0
0
9
16
0
9
48
0
9
48
1
47
314
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