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19-28 Statistics groups
Table 19-1
Destination ACD-DN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
66. Percentage answered in category 7
ANSW
%
CAT7
Pcnt Answ 7
This represents the percentage of all calls received by this ACD-DN that were answered within the
time represented by Answering Delay Spectrum category #7. Calls that are time overflowed into this
ACD-DN do not count towards the percentage, although they are included in the total number of
calls that the percentage is based.
(Ans Category 7
67. Percentage answered in category 8
ANSW
%
CAT8
Pcnt Answ 8
This represents the percentage of all calls received by this ACD-DN that were answered within the
time represented by Answering Delay Spectrum category #8. Calls that are time overflowed into this
ACD-DN do not count towards the percentage, although they are included in the total number of
calls that the percentage is based.
(Ans Category 8
68. Percentage answered in category 9
ANSW
%
CAT9
Pcnt Answ 9
This represents the percentage of all calls received by this ACD-DN that were answered within the
time represented by Answering Delay Spectrum category #9. Calls that are time overflowed into this
ACD-DN do not count towards the percentage, although they are included in the total number of
calls that the percentage is based.
(Ans Category 9
P0724352 Standard 1.0
100)
Calls Answered
100)
Calls Answered
100)
Calls Answered
November 1994
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