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11-28 Standard management reports
ACD-DN by Activity Code Report
The ACD-DN by Activity Code Report shows the number of times activity
codes have been charged to a call and the average time spent on direct call
processing for each ACD-DN. The ACD-DN data is broken down further
by the different activity codes entered within each queue. It shows the type
of work being done on each queue, and the time that work is taking.
The key fields for the ACD-DN by Activity Code Report are ACD-DN,
Activity Code and Base Time Unit. An interval report for one ACD-DN
appears in the example.
P0724352 Standard 1.0
November 1994
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