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Standard management reports 11-31
Activity Code by ACD-DN Report
The Activity Code by ACD-DN Report displays the number of times each
activity code was entered and the average time spent on direct call
processing. The activity data is broken down further by the ACD-DNs in
which the activity codes were entered. It shows the type of work performed
by the agents, and the time that work is taking.
The key fields for the Activity Code by ACD-DN Report are ACD-DN,
Activity Code and Base Time Unit.
Network Administration Center Supervisor's User Guide Product release 2
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