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19-78 Statistics groups
Table 19-4
Trunk statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
25. Number of calls that received both RANs
DEL
RAN
1&2
Both RANs
Despite the name of this formula, it does not report the number of calls that received both RANs. This
formula adds the number of calls that received the 1st RAN to the number of calls that received the
2nd RAN.
Num Received 1st RAN + Num Received 2nd RAN
26. Average duration of a call
AVG
CALL
TIME
Av Call Time
This represents the average duration of a call handled by this trunk from the time the call was received
to the time the call was released or abandoned.
(Total Abandon Delay + Total Answer Delay + Total Call Time)
Answered)
27. Number of hundred call seconds for network overflow in calls
NTOF
IN
CCS
NTOF In CCS
This represents the number of 100 call seconds this trunk was used for incoming network time
overflowed calls (available with Network ACD Option).
NTOF In Call Time
P0724352 Standard 1.0
100
November 1994
(Calls Abandoned + Calls
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