Statistics On The Cdn Delay Before Abandoning Report - Northern Telecom NAC User Manual

11-60 Standard management reports

Statistics on the CDN Delay Before Abandoning Report

Base Time Unit
The time frame (for example, interval, day, week, month, or period) for
which the report was generated.
Calls Abdnd
The number of calls abandoned by the caller.
Percent Of Calls Abandoned Within (Sec)
The percentage of calls abandoned within the specified delay period.
Avg Del Sec
The average time a caller waited before abandoning call.
Long Del Sec
The longest time a caller waited before abandoning call.
P0724352 Standard 1.0 November 1994