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Statistics on the Activity Code by ACD-DN Report
Base Time Unit
The time frame (for example, interval, day, week, month, or period) for
which the report was generated.
Number Of Calls
The number of occasions on which the activity code was entered.
Average Talk Time Sec
The average direct call processing time charged against the activity code.
Interpreting the report
The information on this report is similar to that in the ACD-DN by Activity
Code Report. However, this report presents detailed information about each
activity code and the queues for which it was entered.
This report allows a comparison to be made of the time spent doing the
different types of work on the system.
Network Administration Center Supervisor's User Guide Product release 2
Standard management reports 11-33
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