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11-22 Standard management reports
Figure 11-7
Route by ACD-DN Performance Report
ABC Corporation
Interval: 08:00 - 09:30 Day: 04/20/96
ROUTE
INTVL
ACD
DN
Source Node: 655
8
08:00
08:30
09:00
09:30
––
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
8
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
=================================================================================
=================================================================================
Source Node: 992
33
08:00
08:30
09:00
09:30
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
33
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
=================================================================================
=================================================================================
*********************************************************************************
*********************************************************************************
P0724352 Standard 1.0
Route by ACD-DN Performance Report
CALL
CCS SRV
S
LVL%
OFFR
D
6130
1
0
0
6300
80
17
8
6130
63
101
67
6300
182
303
51
6130
65
99
45
6300
154
262
36
6130
43
111
33
6300
154
463
9
742
1356
31
742
1356
31
6400
1
0
0
3
2
33
1
6
0
3
11
33
8
19
16
8
19
16
2109
3671
95
November 1994
Interval Report
Date: 04/20/96 Time: 20:15:37
CALLS_ANSWD
CALLS_ABDND
BEF_T
AFT_T BEF_T AFT_T OVFL
0
0
4
0
42
19
92
78
28
35
52
95
13
23
12
108
243
358
10
243
358
10
0
0
1
1
0
1
1
2
2
4
2
4
1975
1150
75
Page 1
DIVERTED
INTFL
0
1
0
2
74
4
0
2
62
0
12
182
1
1
65
4
3
154
1
6
43
2
32
154
131
664
131
664
0
1
0
0
1
2
0
0
1
0
0
3
0
2
6
0
2
6
257
1252
DE
AN
L
N
1ST
2N
D
0
0
0
0
0
0
0
20
16
0
92
70
0
41
14
0
110
42
0
30
26
0
142
127
0
435
295
0
435
295
0
0
0
0
2
0
0
1
1
0
2
1
0
5
2
0
5
2
0
656
521
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