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19-76 Statistics groups
Table 19-4
Trunk statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
18. Number of calls abandoned after threshold exceeded
CALLS
ABAND
AFTER
THRSH
Abd Late
This represents the total number of calls on this trunk that were abandoned at or after the service level
threshold for the source ACD-DN was reached.
Num Abd After Thrsh
19. Number of calls that queue-count overflowed out
QUEUE
OVER
FLOW
Num QOF
This represents the total number of calls on this trunk that queue-count overflowed out.
Num QOF Calls
20. Number of calls that time overflowed out
TIME
OVER
FLOW
Num TOF
This represents the total number of calls on this trunk that local time overflowed out.
Num LTOF Calls
P0724352 Standard 1.0
November 1994
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