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Standard management reports 11-37
Diverted Call Profile Report
The Diverted Call Profile Report shows where the calls originating at a
specific ACD-DN were ultimately answered. The calls are further broken
down into local, networked, and queue-count overflow calls.
The key fields are Source ACD-DN, Destination Node, Destination
ACD-DN, and base time unit.
Network Administration Center Supervisor's User Guide Product release 2
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