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Most of these display formats are determined by the selected data field.
However, the display format of a time data field can be changed by
pressing [Edit field] and selecting the desired display format from the
pop-up menu. Doing this may change the width of the column if the new
format requires more space than the original.
Completing the columns
Follow this procedure to select fields for the columns:
1
Move the field selection bar to the Column Selection fields near the
bottom of the screen.
2
Press [Change field].
A pop-up window appears with a list of the key fields and standard data
fields, which can be selected from the statistics group indicated in the
Statistics Group field. This pop-up window is shown in Figure 7-4.
Figure 7-4
Choosing data fields
Tabular Format Definition
STAT KEY FIELDS
1. Destination ACD-DN number
FORM 2. Destination ACD-DN name
3. Base time unit
CUST STANDARD DATA FIELDS
10. Average number of agents manning queue
11. Telephone service level
12. Number of calls accepted
13. Total number of calls answered
14. Number of calls abandoned
10
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Network Administration Center Supervisor's User Guide Product release 2
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