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Nodal supervisor
Nodal system administrator
Overflow
RAN
Route
Routing table
The nodal supervisor is often a person working on a queue with the agents
at a Meridian MAX node. In addition to the functions described in this user
guide, the nodal supervisor can monitor agent calls, handle any difficult or
complicated calls, and function as an agent.
It is possible for a nodal supervisor to work off-site through the use of the
NAC's Remote Supervisor Login feature. Using that feature, a network
supervisor can act as a nodal supervisor.
The nodal system administrator is responsible for supervising the operation
of the Meridian MAX system, including its staff and facilities. In addition
to the functions available to nodal supervisors, the nodal system
administrator is usually responsible for defining management reports and
printing schedule for these reports. Based on the information these reports
provide, the nodal system administrator can re-configure the system to best
use the system's equipment and personnel.
It is possible for a nodal administrator to work off-site through the use of
the Remote Supervisor Login feature. Using that feature, a network
administrator can act as a nodal administrator.
Meridian MAX allows several different overflow thresholds to be defined.
When an overflow threshold on a particular ACD-DN is reached, calls are
routed automatically to an overflow queue where they can be answered by
the next ACD-DN.
A recorded announcement which is played to a caller.
A route is a collection of trunks identical in type, function, or
characteristics.
A routing table provides a list of the overflow target ACD queues (up to a
maximum of 20) on the Meridian 1, and their corresponding overflow times
for a defined queue. The day routing and night routing tables are defined
using the Network Configuration Control feature.
Network Administration Center Supervisor's User Guide Product release 2
List of terms 20-5
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