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19-70 Statistics groups
NTOF Out Call Time
This is the total time of all network time overflow out calls from the time
that the calls were answered until they were released. This is for the
outgoing route/trunk for the network call.
Num Abd After Threshold
The number of abandoned calls which had a delay greater than or equal to
the maximum delay threshold value for the source ACD-DN.
Num Ans After Threshold
The number of answered calls (see "Calls Answered") which experienced
an answering delay greater than or equal to the maximum delay threshold
value for the source ACD-DN. For enhanced time overflow out calls, this
includes the total time spent at this queue and the logical time spent at the
destination queue.
Num Interflow Calls
The number of calls that entered the system via this trunk which were then
interflowed. This excludes calls interflowed to another ACD-DN within the
same switch, which are treated as queue-count overflow calls. This data
field also includes calls that left the source ACD-DN due to night service if
the night service number is an external number.
Num LTOF Calls
The number of calls which local time overflowed and were answered by
agents of a target ACD-DN. This excludes calls which were time
overflowed but subsequently answered by agents of the source ACD-DN.
Num NTOF In Calls
The number of network time overflow in calls answered by this ACD-DN.
Num NTOF Out Calls
The number of network time overflowed calls answered by agents of a
target ACD-DN.
Num QOF Calls
The number of calls (answered or abandoned) which queue-count
overflowed out of the source ACD-DN.
Num Received 1st RAN
The number of calls which received the first recorded announcement.
P0724352 Standard 1.0
November 1994
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