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19-38 Statistics groups
Table 19-1
Destination ACD-DN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
96. Number abandoned in category 7
NUM
ABND
CAT7
Num Abnd 7
This represents the actual number of calls that were received by this ACD-DN and then abandoned
within the time represented by Abandoning Delay Spectrum category #7. Calls that are time
overflowed into this ACD-DN do not count towards this value.
Abd Category 7
97. Number abandoned in category 8
NUM
ABND
CAT8
Num Abnd 8
This represents the actual number of calls that were received by this ACD-DN and then abandoned
within the time represented by Abandoning Delay Spectrum category #8. Calls that are time
overflowed into this ACD-DN do not count towards this value.
Abd Category 8
98. Number abandoned in category 9
NUM
ABND
CAT9
Num Abnd 9
This represents the actual number of calls that were received by this ACD-DN and then abandoned
within the time represented by Abandoning Delay Spectrum category #9. Calls that are time
overflowed into this ACD-DN do not count towards this value.
Abd Category 9
P0724352 Standard 1.0
November 1994
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