Table of Contents
Advertisement
Standard management reports 11-55
CDN Delay Before Answering Report
The purpose of the CDN Delay Before Answering Report is to show a
trend. It gives information about the service CDN callers receive, how
rapidly calls are answered, and the lengths of delays callers experience.
The Percent of Calls Answered fields (representing the time categories) can
be modified in the Spectrum Definition feature, described in the "Network
Report Definition" chapter.
This report can be used to decide when recorded announcements and music
should play to encourage callers to wait. The report is also used as a
supplement to other management reports to help decide if staff adjustments
are needed. It can also be used to forecast traffic patterns.
The key fields for the CDN Delay Before Answering Report are Control
DN and Base Time Unit. A daily report for three queues over six days is
shown in the example.
If a Meridian MAX node requested does not have CCR/EAR, a line appears
on the report's banner page indicating the node's name, address and a
message that the requested data type is not supported. If CCR/EAR is
enabled but the requested data is not in the Meridian MAX database, a line
appears in the report's banner page indicating the node's name, address and
a message that data was not available from the node.
Network Administration Center Supervisor's User Guide Product release 2
Advertisement
Table of Contents
