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Table 19-1
Destination ACD-DN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
19. Number of calls that queue count overflowed in
QOF
CALLS
Num QOF Clls
The number of calls that queue-count overflowed into this destination ACD-DN and answered or
abandoned in this queue.
Num QOF Calls
20. Number of incoming DN calls
IN
DN
CALLS
In DN Calls
The number of incoming DN calls answered by this ACD-DN's agents.
DN Calls In
21. Number of outgoing DN calls
OUT
DN
CALLS
Out DN Calls
The number of outgoing DN calls made by this ACD-DN's agents.
DN Calls Out
22. Number of DN calls
TOTAL
DN
CALLS
DN Calls
The total number of incoming and outgoing DN calls.
DN Calls In + DN Calls Out
Network Administration Center Supervisor's User Guide Product release 2
Statistics groups 19-13
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