Northern Telecom NAC User Manual page 452

19-98 Statistics groups
Table 19-7
CDN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
22. Average disconnect delay
AVG
DISC
DEL
Avg Disc Del
The average delay that a caller experienced before his or her calls were force disconnected.
Total Del Before Disconnect
23. Average delay before route to
AVG
RTE
DEL
Avg Route Del
The average delay that a caller experienced before his or her calls was given a "Route TO" treatment
by the CCR application.
Total Del Before Routing
24. Average Delay before IVR treatment
AVG
IVR
DEL
Avg IVR Del
The average delay experienced from the time a "Give IVR" treatment is executed until the IVR
equipment answers.
Total IVR ANS Delay
P0724352 Standard 1.0
Calls Forced to Disconnect
Calls Routed
Calls Given IVR
November 1994