Northern Telecom NAC User Manual page 439

Table 19-5
DNIS statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
15. Average abandoning delay
AVG
ABD
DEL
Avg Abd Del
This represents the average duration a caller to this DNIS number waited before abandoning the call.
Total Abandon Delay
16. Maximum answering delay
MAX
ANS
DEL
Max Ans Del
This represents the maximum duration that a caller to this DNIS number waited before the call was
answered.
Max Answer Delay
17. Maximum abandoning delay
MAX
ABD
DEL
Max Abd Del
This represents the maximum duration that a caller to this DNIS number waited before abandoning
the call.
Max Abandon Delay
Network Administration Center Supervisor's User Guide Product release 2
Calls Abandoned
Statistics groups 19-85