Table of Contents
Advertisement
Nodal Control DN queue statistics
The Nodal Control DN Queue Statistics feature shows the ongoing status of
the CDNs. This includes the statistics for each queue in the network,
defined in the Display CDN Selection feature. (The Display CDN Selection
feature is described in the "Parameter Administration" chapter.)
The data is updated every 10, 20, or 30 seconds. (This rate is defined by the
Stats Update Rate field in the Profile Maintenance feature. Refer to "Profile
Maintenance" chapter for information.)
The statistics are calculated based on the data received during the previous
10 minutes of system activity. The exception is the Calls Waiting field, and
the Node-Control DN field (only if it is flagged by a diamond indicator).
These two areas display the current values.
A diamond indicator to the right of the CDN's name or number indicates
that it is currently in default mode. All calls in this mode are sent to the
default ACD-DN.
If a diamond indicator is not present, it indicates that the CDN is in
controlled mode. This means the CCR/EAR application is directing the
treatment of the calls.
The Call Termination Busy field includes statistics from a CDN in default
mode. All other fields show only the statistics for CDNs in controlled
mode.
Note: CDNs, in controlled mode, can also show calls in the Call
Termination Default field. This occurs if the CCR application is not
handling calls due to temporary problems between Meridian 1 and the
CCR application. The icon does not appear in this case. The Meridian
1 and CCR application should be checked if this condition occurs.
Network Administration Center Supervisor's User Guide Product release 2
Queue Statistics Display 5-7
Advertisement
Table of Contents
